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SmarterMail Enterprise and Symantec ses cloud agent
Question asked by Deepak Kaushal - 6/24/2021 at 3:30 AM
Answered
Greetings

Wwe  have   setup  Smartermail  enterrprise    to host mailing

however reagrding Antivirus on server  

we woud need  confirmation
we normally protect servers  with symantec  ses(Broadcom) cloud agents   for  Virus protections
https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-security/sescloud/Installing-the-Symantec-Agent-and-enrolling-devices.html

so   now  if we install agent on smartermail servers  do we need to set  any exclusions

as  later  queue/mail loss doesn't happen  for clients
and  
and yet  our servers  shall remain protected.

thanks and Regards



 

3 Replies

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1
Kyle Kerst Replied
Employee Post Marked As Answer
Hello! Operating a third-party antivirus on your SmarterMail server without the proper exclusions can lead to data loss, corruption, and locked files which can lead to the SmarterMail server experiencing unexpected behaviors. To resolve that you'll need to ensure the following exclusions have been implemented in your AV solution:


Once those files/directories have been excluded, you can then re-implement your AV solution into the SmarterMail incoming/outgoing spooling process via the Command-line Antivirus options found in Settings>Antivirus when logged in to SmarterMail as a system administrator. Please feel free to submit a ticket on this should you need further guidance. Have a great day!
Kyle Kerst
System/Network Administrator
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Deepak Kaushal Replied
Thanks Kyle

we are not using  Windows defender  on servers

Please elaborate what  folder paths  or  is that extensions shall we need  to exclude in     Symantec  ses  on acess/scheduled scan  agent policy


REgards
Deepa
0
Kyle Kerst Replied
Employee Post
Deepak - the exclusions you'll need to implement are included below:

Kyle Kerst
System/Network Administrator
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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