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SmarterTrack spool has over 3000 pending messages
Problem reported by ASB Admins - 5/27/2021 at 5:14 AM
Submitted
The spool is never clearing up. A few messages will send and clear, but there are always over 3,000 messages waiting. Many have failed and then I select all and retry but they still don't go. What can I do to clear these messages up? Thank you!

3 Replies

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Richard Frank Replied
it could be your system has troubles processing. That for some reason mails piled up, and now the system isn't fast enough to manage all the mails.
I had something similar. I shut down the smartermail service. moved all mail in de spool folder to a new location. Started the smartermail service, and copied the mail back in batches (.eml + .hdr in pairs) to the working spool directory.
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ASB Admins Replied
Thanks Richard, but I am working with SmarterTrack and I don't see a service to stop. I was thinking about doing basically the same thing and then restarting the server and moving emails slowly over. That should do the same thing...I think.
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Zach Sylvester Replied
Employee Post
Hello,

I'd recommend submitting a ticket. We can take a closer look and solve it for you. 

Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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