I'm running Build 7761.

Today a client complained that he wasn't seeing the whole email - the first couple hundred characters are there and the attachments, but it just cuts off.  This has happened to a h

In the webmail interface it's fine. He's using Outlook 2016 set up with IMAP.  I remoted to his computer and sees what he means. 

On some emails you'll see the warning that says: Click her to download pictures. To protect your privacy, Outlook prevented automatic downloads of some picture in this message.  But on the emails with missing text, there is no such warning.

He does have the ability to open in a browser from Outlook.  The message says something along the line "your browser may have different security settings than Oulook." His security settings (Trust Center) match mine. I'm not sure what other settings to check. Some things I was reading indicated IE cache could be involved. (I didn't try that yet).

I viewed the source on the message and can see that the code is all there. There's a scrollbar indicating the length of the message and I can move the scroll bar, but the message doesn't move or change. Some thing I read in a MS post said to try to reply or forward and see if the entire message appeared - it does not.

I have him running a repair on his PST overnight.

Has anyone seen this? Any ideas?

Thanks,
Jane