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Change Display Name Per Alias
Question asked by Adam Lewis - 5/6/2021 at 5:29 AM
Answered
Aliases are one of the most powerful pieces of Smartermail, in my opinion, and have helped us sell SM versus other solutions to clients - but, there is one piece that has always annoyed me and the solution/work-around is a real pain in the butt. That is - you can't change the display name of an alias you can send from.

Let me explain with a real example - 

Example Inc has a user bob@example.com and an alias accounting@example.com that goes to bob@example.com. The "Alias can be used as from address in webmail" option is selected. Bob now can send and received as both bob@ and accounting@ easily. However, when sending out as accounting, Bob doesn't want his name to be the display name, he wants it to be "Example Inc Accounting" because he wants the emails to appear to be from the department and not from him personally. He can change his signature automatically based on which alias he is sending from, but the display name is always his.

The work-around we've created is to make accounting@example.com a user, not an alias, and then set it up as an external SMTP account in webmail, but in an environment where we are charged and licensed per user - this is not an ideal solution to solve such a simple thing.

Can't we have a field to set the display name per alias just like we have the ability to set signatures?

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Emily Ward Replied
Employee Post Marked As Answer
Hi Adam,

If I understand you correctly, this feature already exists in the current build. You can set a display name for an alias and when emails are sent from that alias it uses that display name. On my test domain I have an alias allusers@demo.com and the display name is HR.


I sent an email from the alias to a user on another domain. When I view the email from the alias I see it was sent from "HR <allusers@demo.com>" even though I actually sent while logged in as admin@demo.com

This feature was added in Build 7459 (Jun 3, 2020). If you don't see the display name option in your aliases you may need to upgrade.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Adam Lewis Replied
Ahhh. So it is set at the Domain Admin level, not the individual user level. That helps.
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Emily Ward Replied
Employee Post
Adam,

Since this is already a feature I changed your thread to a question instead of a proposed idea. Let us know if you have any other questions about this.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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