Automatically add user
Question asked by jordan Car - 5/1/2021 at 9:11 AM
Is there a way to have new user email addresses automatically create users in the system? Would be really helpful to have the tickets group to the email account.

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Emily Ward Replied
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Hi Jordan,

Whether or not someone who submitted a ticket is listed as a registered user, their tickets should still be grouped by their email address. You can see this when you click on the email address in the header of the preview pane. A pop up should open with tabs for tickets, chats, call logs that have all been created under that email address. Within the user details window you should see a button to "Create Account" for any unregistered users. This will open a new pop up to add the user's details and create the account for them. You can also use the API to create new users in SmarterTrack.

Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278

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