Hi Jordan,

Whether or not someone who submitted a ticket is listed as a registered user, their tickets should still be grouped by their email address. You can see this when you click on the email address in the header of the preview pane. A pop up should open with tabs for tickets, chats, call logs that have all been created under that email address. Within the user details window you should see a button to "Create Account" for any unregistered users. This will open a new pop up to add the user's details and create the account for them. You can also use the API to create new users in SmarterTrack.