2
All Day Events span mutiple days
Problem reported by Kenneth Gladden - 4/26/2021 at 11:08 AM
Submitted
Do not use "All Day Event" in calendar, no matter what you do it will span multiple days even though you only want one day. You will have to enter a start and end time instead; also check the time zone.
Kenny G

5 Replies

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1
Ben Replied
At last! Someone else with the same problem as me. I've been firing tickets back and forth with st for nearly a month now.

You should submit a ticket too so they can get extra info.
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Kyle Kerst Replied
Employee Post
Please submit a ticket on this as we're not able to reproduce these issues during in-house testing. Please be sure to include the full username of an affected account (so we can review your logs), the email client type and version which is being used to create the appointment, and the sync protocol which is being used to synchronize that calendar. Thanks!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Kenneth Gladden Replied
How do I submit a ticket?
I've seen this thread numerous times over the years and it never seems to be resolved. I hope submitting another ticket will actually do something.
Kenny G
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Emily Ward Replied
Employee Post
Hi Kenneth,

In order to submit a support ticket your SmarterMail license must have current Maintenance and Support on it. You can then submit a support ticket by logging into the SmarterTools account associated with that license key on our website, www.smartertools.com Once logged in, hover on the account icon in the upper right corner and click My Tickets, then click the New Ticket button to start your support ticket. If you are not sure if your license has current Maintenance and Support or you need help getting logged in to your SmarterTools account please send an email to customerservice@smartertools.com, give us a call at 877-357-6278, or start a live chat using the chat icon on the bottom right corner of our website.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Kyle Kerst Replied
Employee Post
@Kenneth - I too have seen posts on this over the years, but after investigating those scenarios I found they stem from a variety of local client issues, timezone differences, different sync protocols, etc and so they've historically required a support ticket to investigate them further. So, lets get a ticket submitted on this so we can get to the bottom of it for you right away! Thanks Kenneth!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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