Export 12 Smartermail email accounts to PST files ?
Question asked by Curtis Kropar www.HawaiianHope.org - 4/21/2021 at 11:23 PM
We have a client that moved over to Office 365, over a year ago.
The staffer that did it, never did it properly and did not grab their old email data from our servers.
We want to give them a copy of their old email data so we can delete the domain.  It has been a year, so its obvious not important to their day to day operations, And they do not wast to now import all of the old stuff into their current mailboxes.  

I was asked today if we can simply export the 12 email boxes and all subfolders structure to outlook PST files, and hand it to them on a thumb drive. (It is only 10 gig of data)  This is for SmarterMail 14.4 Enterprise.
Are there any built in tools to do this ?
If not, does anyone have anything handily available ?
I see some websites offering this as a service ? Are they legit ? has anyone used any of them ?

I was thinking of just setting up outlook on one of our computers and to it myself for them, but wanted to see if there is something already available.

www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. in 2018, in just one year, we gave away 1,000 Free Computers !

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echoDreamz Replied
While we havent directly, we did have a customer say they use a tool from Bitrecover that converted their IMAP mailbox to a PST file and have had good success with it.
Tony Scholz Replied
Employee Post

Unfortunately SmarterMail does not have any built in tools that can do this. The most straight forward way woul dbe to connect Outlook to the account via IMAP and export thr data yourselves. Another option that I client reported several months back was to use this utility. ( https://www.nucleustechnologies.com/imap-backup/ )  I have not used it myself but they seemed happy with the results. 

Hope this helps. 

Thank you
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

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