Export 12 Smartermail email accounts to PST files ?
Question asked by Curtis Kropar www.HawaiianHope.org - 4/21/2021 at 11:23 PM
Unanswered
HI
We have a client that moved over to Office 365, over a year ago.
The staffer that did it, never did it properly and did not grab their old email data from our servers.
We want to give them a copy of their old email data so we can delete the domain.  It has been a year, so its obvious not important to their day to day operations, And they do not wast to now import all of the old stuff into their current mailboxes.  

I was asked today if we can simply export the 12 email boxes and all subfolders structure to outlook PST files, and hand it to them on a thumb drive. (It is only 10 gig of data)  This is for SmarterMail 14.4 Enterprise.
Are there any built in tools to do this ?
If not, does anyone have anything handily available ?
I see some websites offering this as a service ? Are they legit ? has anyone used any of them ?

I was thinking of just setting up outlook on one of our computers and to it myself for them, but wanted to see if there is something already available.

www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !

echoDreamz Replied
While we havent directly, we did have a customer say they use a tool from Bitrecover that converted their IMAP mailbox to a PST file and have had good success with it.
Tony Scholz Replied
Employee Post
Hello, 

Unfortunately, SmarterMail does not have any built-in tools that can do this. The most straightforward way would be to connect Outlook to the account via IMAP and export the data yourself. Another option that a client reported several months back was to use this utility. ( https://www.nucleustechnologies.com/imap-backup/ )  I have not used it myself but they seemed happy with the results. 

Hope this helps. 

Thank you
Tony Scholz
Lead Network/System Administrator
SmarterTools Inc.

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