Hello Nick! Thanks for your report on this. I was able to confirm this behavior and have escalated the issue to our development team for review. Based on my review this appears to only affect a subset of attachments. If you submit a ticket I can link yours to that task so you get an update when its resolved. Have a good one!

Thanks Kyle, I submitted a ticket just now!

Please try build 7776 and let us know if it resolves your issue.

Hi Tim,

Thanks for your reply. I am now using Build 7776 and still have the issue.

On Build 7776, I created and sent a test email containing a PDF attachment from my Gmail account to my account on the SmarterMail server, and the email and attachment were delivered correctly in Outlook 2019 via MAPI. I then forwarded that email from the same account in the same Outlook 2019 via MAPI back to my Gmail account, and in Gmail I received the forwarded email but the PDF attachment was missing. In my Sent Items in Outlook, I see a copy of the forwarded message, and it has the attachment there.

Thanks

Just saw you have a ticket and there is an active task in development.  Expect a hot fix shortly.

OK, thank you very much for the update!

Does anyone know if this issue was fixed in the latest release?  We are still experiencing the same problem after updating to 7776.

We are aware of the issue and its in development. New mail release could be out as early as end of week.

Any news on a release that fixes the missing attachments while sending locally with MAPI?

Today

Thanks; this appears to be resolved in Build 7793!

Interestingly, since Build 7845 (Jun 24, 2021) we`re experiencing a similar issue: for some emails we receive with an PDF attachment, if opening the mail in WebMail, the attachment is present, but if opening it in Outlook, there is no attachment. If forwarding the email from WebMail, the attachment will show up both in Outlook and WebMail.

TlL;DR: same email in WebMail has PDF attachment, but in Outlook (2019, via MAPI), the attachment is missing.

Anyone else also seeing this? 

Hi Ionel, 

Thanks for making us aware of this. Will you please submit a support ticket with the details, and provide a copy of the EML for our internal testing? We are not able to replicate this issue locally. 

Thank you,

Indeed we submitted a ticket and will send there the EML for internal testing.

Andrea---another example submitted under 2C3-285CD1CF-0B18 .

Hello all, 

Thank you for your patience! I want to let you know that this MAPI attachment issue has been addressed in Build 7852 which is available for download here: 

Mike Mulhern, we've unfortunately been unable to reproduce the issue you're experiencing, even with local copies of the same EML. I'd ask that you please upgrade to this build and let us know your results. If the issue persists, we'll need to continue looking into this in your support ticket. 

Kind regards,

Thank you, we upgraded and had no more complaints for now.