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All of my emails have been deleted
Problem reported by Simão Pinho - 4/12/2021 at 11:30 AM
Submitted
Hello, today I logged in my account to find all of my emails deleted, is there any way around this or are they permanently gone? I don't have a backup of them so I don't know what to do.

Thank you in advance

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0
Heimir Eidskrem Replied
Do you host your own server?
If not then contact your hosting company to see what options you have.


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Kyle Kerst Replied
Employee Post
If you have access to the server you can navigate into the folder that you're missing emails from and look for the appropriate GRP file. GRP files contain a full day of email, so you'll want to check for the presence of one with the date in its name that is associated with those missing emails. If those GRP files are not present then they will need to be restored from a backup or from your local client profile unfortunately. Let us know how it goes when you get a chance to check. Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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