Accidently deleted all emails in Inbox. Recovery possible?
Question asked by Mike S - 4/11/2021 at 3:37 AM
I accidently deleted all emails from the Inbox and also from Deleted folder. Ran two tools Disk Drill and EaseUS data recovery, they found tons of files but none in the the folder of User whose inbox was deleted. 

Anybody had luck recovering emails using a data recovery tool? Is there a on-going backup file that is kept, maybe I can recover that file and somehow get back my emails?

5 Replies

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Stefano Replied
Don't you have shadow copy?
Mike S Replied
Unfortunately no, I backup database but never thought about backing up emails. Sounds very stupid now.
John Marx Replied
Deleted items?
Mike S Replied
That account was a catch-all and used to get spam mail as well - around 20-30 daily. I would typically select all spam mail and delete. Since I never opened the spam mail, it would show up as Unread email in Deleted folder, so I would go in Deleted folder and Delete All. Been doing that for several years, but someone screwed up this time and I guess Deleted All in Inbox.

For recovery, should I be looking for deleted .grp files and would just copying them back in Inbox restore those emails?
Kyle Kerst Replied
Employee Post
Mike, unfortunately if you don't have a backup system which is backing up the user's GRP files they will likely no longer be present on the server. Do you have an older account backup you can restore from? Ultimately though you're looking for GRP files which will contain a day's worth of email. If you need help getting them restored please don't hesitate to submit a ticket with us. 
Kyle Kerst
System/Network Administrator
SmarterTools Inc.
(877) 357-6278

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