We have an app that sends email notices to users. A few years back, we used to send the notices from the user's email, so when a bounce happened, the bounce would go to the user's email address, but as everyone knows, this can't be done successfully anymore because of spam regulations.
So now we send all email notices from the same email address. email@example.com
. We get these bounces and currently have to forward them to the correct user—a slow and inefficient process.
I don't know if anyone else does app development in the Smartermail community, but if you do, you have probably run into this same problem.
A long time ago, we used Argo Soft, which would allow us to dump emails into a folder, run a custom script to scan the email for addresses, and then forward the email using mail.php. But this was an inaccurate way and had forward mistakes.
I'm looking for a new feature for Smartermail that would basically look at one email account's inbox/folder. It would forward the emails to a selection of TO email addresses, FROM email addresses, CC email addresses, or both or all listed in the raw HTML file, except for the original bounced email.
A step better would be to scan the email for bounce codes and allow the insertion of default text explaining the reason for the bounce to the end-user, so they know how to fix the bounce problem.
If anyone knows of a 3rd party app that does this, let me know, but I have been unable to find it.