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Question asked by Sabatino - 4/2/2021 at 8:26 AM
I'm back

I am trying smarteremail to support other mail servers already managed (icewarp and others)

The version I'm testing is the
100.0.7753.12853 enterprice on which I would install 180 domains and about 1400 users

Certainly some questions derive from a still superficial knowledge of the product

here is a series of questions:

1) But are the configuration data registered with a proprietary system? It seemed strange to me not to find the possibility to use an external db (mysql and / or sqlserver)
is the proprietary system efficient? Up to how many users / domains / traffic?

2) But the skin of the webmail, apart from the light / dark color, is it just that? Isn't there the possibility to install more? Also in the basic one why the preview of the email message can only be put on the right?

3) I find the Mailbox Migration / Email Retrieval system quite dear
Taking imap into consideration why doesn't it also migrate the status and message labels? Read / unread?
Flag / Unfleg?
Symbol indicating that a message has been replied to.

other products do:
Icewarp in his remote accounts
and / or even third-party migration products for example:

imapsync (https://imapsync.lamiral.info/)
Sabatino Traini
      Chief Information Officer
Genial s.r.l. 
Martinsicuro - Italy

3 Replies

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Sébastien Riccio Replied

1) It uses json files for storing settings/domains settings/users settings. These files reside in each domain/user folder.
2) As far as I know as as you said .there is only one skin for the webmail with dark/light variants.
I don't know how easy it is to customize it. Appart from customizing from CSS and I'm not even sure this would be persistant through updates. I guess SmarterMail team can shed more light on this.

3) No idea, we don't really use the built-in mailbox migration tool.If the mailbox migration doesn't keep the message status you might want to go with imapsync, like you mentionned, for IMAP-to-IMAP transfers of mailbox contents.
Please be aware that actually SM doesn't support IMAP keywords for storing custom flags/tags but only the main message flags (read, transfered, etc). We requested custom flags support as an enhancement but it was declined (humpfl).

Kind regards.

Sébastien Riccio System & Network Admin https://swisscenter.com
echoDreamz Replied
1. Why rely on a 3rd party system? This introduces additional issues for SmarterMail. What happens if SQL dies? What happens if the SQL Server is poorly performing? Just makes additional issues for SmarterMail itself as well as their support team who needs to now also manage a 3rd party system. There is no need for a massive RDBMS system for this. Their configuration files are not proprietary, they are plaintext JSON files (for configuration anyways). Email is stored in GRP files, which are semi-proprietary I believe.

2. I thought I remember SM saying more themes/skins were coming, but I havent seen anything for this. If you have the skills, I assume you could do some CSS editing etc. The right-side-only mail reading window was a SM 16 (if I remember) change and our clients hate it. I get why they did it (easier to manage a single view), but our clients really didnt like this change (the ones that use webmail).

3. We also do not use the built-in migration tool, historically, it never worked very well (at least, not in our cases). imapsync works flawlessly and we have a few tools built around it for automating migrations. SM's migration utility may be better now-a-days, but I cannot speak for it. 

SmarterMail as stated by Sebastian, doesnt support keywords/labels which is a massive fail as far as I am concerned. For those customers, we point them over to our Linux system which fully supports this.
Sabatino Replied
I partially agree on the storage

While configuration storage is of little concern to me, mailbox index storage is more of a concern. In this regard, I have seen that there is the possibility on the single box to request the reindex, but it is not clear to me if the reindex operation is still done automatically on all boxes every x time

I'm also worried about greylisting.
If the traffic on the site is high where is the greylisting data stored? It may generate large files.

Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy

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