Outlook displaying incorrect time only on internal emails

Problem reported by Joseph Jones - 3/22/2021 at 6:19 AM

Submitted

Ever since the time change last weekend, Outlook using POP/IMAP/EAS is displaying the time as an hour ahead on internal emails only. It shows the correct time in the preview pane but the wrong time in the main list view pane as shown below.
Domain time is correct, we have no other time issues and this issue is not happening when using MAPI in Outlook. We have horrible issues with MAPI, though, so I am trying to figure out why this is happening for all other protocols.

Has anyone else had this issue?

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Bruce Wilson Replied

3/23/2021 at 10:43 AM

I just had a client report this exact same issue today. It's only their internal emails that are being sent from within Smartermail that are appearing with incorrect dates when received in Outlook, and like you the date is correct in one view and 1 hour ahead in the other view.

Heimir Eidskrem Replied

3/23/2021 at 12:44 PM

Having the same problem here.

Employee Replied

3/23/2021 at 1:39 PM

Employee Post

Hi everyone,

I'm sorry to hear that you're having trouble with your Outlook times. I've been unable to replicate this behavior, and I'd like to look into this some more with a support ticket. To submit a support ticket, please log into SmarterTools.com and click on the menu icon. Then select My Tickets from the menu. When submitting your ticket, please provide the:

Protocol being used to sync to Outlook
Time zone of user account in SmarterMail
Time zone of Outlook client / machine where Outlook is installed

Thank you!

Avram Adrian Replied

12/14/2021 at 12:42 AM

Having the same problem here

Could it be solved somehow?

Thanks!

hunter33

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