4
Can users access the quaratine folder like some mail services provide?
Question asked by Patrick Mattson - 3/11/2021 at 6:50 PM
Unanswered
I am moving a customer from an Exchange host. One interesting service I see they get, they get a daily email of emails blocked, not sure if they are blocked because of Spam, AV caught, or both. I would like allow my customers to maybe get a list of emails that went to junk. This thought came to mind because Google's servers are always getting on Blacklists causing a lot of Gmail based emails are getting flagged as Spam. Customer complain because they do not want to go to the web agent and review a Junk folder, I am not whitelisting all Gmail server IPs.

The customer gets an email with the title: Daily Quarantined Message Report

They get an option to release or view the email. Maybe this would be done with some third party service.

4 Replies

Reply to Thread
1
+ 1 for this function
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
2
Patrick Mattson Replied
Ron would you be willing to share you secret recipe for keeping spam filtering reliable? I see a lot of different opinions on what settings to use. I have been trying everything.

Overall I drop a lot of true spam, I only average about 18k messages a day on my server, so my server is probably small compare to a lot of other servers.

Thanks,
0
I agree with Patrick...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
Heimir Eidskrem Replied
We send all spam to junkmail and auto clean the junk mail folder.
If they need something they can find it there.  Your junk folder is available if you setup the emails as IMAP.  We dont have many using POP anymore, not sure why anyone would use POP today.

Virus is another story. Allowing uneducated customers to fish out emails caught as a virus makes little sense since I believe they simply can't resist opening them.


Reply to Thread