2
Mac Mail Inline Images (v7719)
Problem reported by Liam Dwyer - 2/24/2021 at 9:58 AM
Resolved
I have updated to the latest version on 21st Feb.
SmarterMail Enterprise
Build 7719 (Feb 18, 2021)

Since the update, Mac Mail (connecting via EWS) is no longer displaying inline images; they are just displaying as placeholders.  Viewing the exact same message in Outlook displays correctly, as does displaying the message in the Webmail interface.

From the Webmail interface if I view the RAW Content of the message this is how the image file is shown.

--2e935cd50fa64b35ab4dcc93454a56d1
Content-Type: image/png
Content-Transfer-Encoding: base64
Content-Disposition: inline;
    filename="image013.png"
Content-ID: <image013.png@01D70AA2.366A12E0>
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When I view the message Raw Source in Mac Mail this is how it is shown.

--2e935cd50fa64b35ab4dcc93454a56d1
Content-Type: image/png
Content-Disposition: inline;
    filename="image013.png"
Content-ID: <image013.png@01D70AA2.366A12E0>

PNG


IHDRˆÓs¦˜ÕÿWuõ5'Ã%wÀ?/5cÖ$Àâ•E]¢Q×[â    E|^‰Æ#¬Aƒë8 
Ït£#* ¢‚œ*
ÌAOOO÷tuÕþ~5]cOOwÏŒâJ¿ïûUïÕ»êÕû½ÿõªJ3CöTÐçùh,    ÷Më!böKúˆØ}EÒKl»úW*‘î[Tœ«8šˆÇqnƒšD”Nq¥ñHóQê‘#$ªR‡ë ©Eñ«ç;Å«ÕH¯~uÆQuæž‹|»{×h»ûvõåÝ4Ù±}€ÄšöÇD?“¨ØÎe0 4@To‰xŠ€0‘ID‘ͬGäsÐä[-¶‚sÙÚ Õ‚B F ¡`#¨§QT$^    š^‰k~1Í ZMŠÄ²KpÞMT«7<•Bi2}òÅV[_@ Ú¨_a[[Ä«n”FÙbL*˜ÃE±;4ÝEšÏ'ªŒM’?%A±±¯‹þ@,u%‰˜Úf1ãۍs{“u"$óºÇNEV}^¤XŠÌ^à~}%fõ?$&ú¯I@_Ø€¾(;‘mh½„Ë6“cáεÏoFà;@ëƒIz$@v‚(öOE³‡`    !
Ú@`Qb1ÅÈÁÞ{yÞ–†^ŸdžÀß<ßåÁ“Àe!’ŠlH¯G¯´ 
›ƒÀ‰‚{=ZŠjOÔ
¸£Nl}&Ñø,ä¾ùÀ·ž¾°i_‰(¨Ê‚´gCM¢ÈHÀY<·VAt{‘ħ­0Æ€Õ¹áÿÇ\5&©Ð}¤÷Ýžë‹-èžáÁS‡ŠÏ;R¯Õ;noýcLê–ù¬#Ðaà9¢XŒ8x8ÙÏÄë÷TÀ¤°D@%=~ØHbÛÄŽU!ò¤1¡xùqü1ê‘Ps‡Þhî#ñÀ0}a¤Nµ_ˆ‡`¼¢`ùh5íÏÑÙ¼r‘Y“!t4Šf
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Cþ^;8Y§WV÷Í­:Õ_‍‘Ô@qҍšokÁ÷îÐ,NSO̓nïž    Ùï>#ðô
áKDÌ€îÖÛ#Ít•+¹8\LÄgI46Ç1.Œ_›çÝ0º®CŒ•CA䤙DWX¯œô/!Ú¾³ºÐåUâžF¡Ò(úûa®Ê‘º‹ŒmC^º•²ä„‹Wƒ*‘÷í.ïtVØ
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Has anyone else experienced this issue with Mac Mail since updating SmarterMail?

Thanks
Liam

6 Replies

Reply to Thread
0
Liam Dwyer Replied
Update: I setup a new IMAP account in Mac Mail for the same mailbox and the inline images are displaying correctly.


Liam
4
Matt Petty Replied
Employee Post
Hello,
I've confirmed this issue is happening with emails containing inline attachments on Mac Mail with EWS. I will be working this issue tonight/tomorrow morning. I should hopefully have some more news tomorrow about this issue.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Matt Petty Replied
Employee Post
We've got a fix in place for this issue. It will be in our next build.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Sébastien Riccio Replied
Hello Matt,

Glad to hear this issue will be resolved in next build which we'll be out anytime soon hopefully.

Can this issue also affect "not" inline attachments with EWS ?

Two customers opened an issue about attachments being corrupted on "Mail.app, macOS 11.2" (which uses EWS if I'm not wrong) but are okay on their iPhone (they use EAS if i'm not wrong again).

Just asking before going too deep troubleshooting the issue.

Thanks
Sébastien Riccio
System & Network Admin

0
Matt Petty Replied
Employee Post
Yes, this would technically affect any attachment that wasn't a "Content-Type: text/*". Basically anything that wasn't text in the email or a text based attachment could get incorrectly malformed.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Sébastien Riccio Replied
Okay, thank you for the detailed infos. 
We'll try to ask the customers to wait until we are able to install the next build.
Kind regards
Sébastien Riccio
System & Network Admin

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