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7699 cannot drag email to folder
Problem reported by Mitch Shanley - 2/8/2021 at 6:30 PM
Submitted
Last update 7699, cannot drag email to folders
Cleared cache, tried chrome and edge

3 Replies

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Sébastien Riccio Replied
Hello,

Build 7699 here, tried with edge, chrome, brave and firefox. All let me drag successfully e-mails to folders.

Kind regards.
Sébastien Riccio
System & Network Admin

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Mitch Shanley Replied
rebooted wkst and server.. now seems to work..  strange...
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Kyle Kerst Replied
Employee Post
Mitch, this is a strange one and not something I've seen reported previously. Based on your results (and the reboot fixing it) though I'd suspect issues involving the application pool or SignalR (WebSockets) installation. Do you get anything in the event viewer in Windows in and around that time that might point at a culprit?
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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