Some emails not Forwarding using account Forwarding option

Problem reported by Seph Parshall - 1/27/2021 at 4:15 PM

Submitted

Is anyone else having a problem with some emails not forwarding using the built-in Forwarding option in an account? This might also be considered "Auto Forwarding." But in SmarterMail it is just called "Forwarding" in email account Settings. This problem has started with me since the last update. I will be submitting a ticket.

Build 7692

More details:

Email account is another account on the same domain. So everything staying inside the same server.
No filtering or rules enabled
Tried forwarding to another account on the same domain and problem persists

4 Replies

Reply to Thread

Kyle Kerst Replied

1/27/2021 at 4:47 PM

Employee Post

Seph, what is happening when you try to forward the message? Is this being done from webmail or from a connected email client? If the failure is happening in an email client, does the same forward attempt fail when completed in webmail?

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

Seph Parshall Replied

1/27/2021 at 5:34 PM

No, not forwarding done from the client side. I guess I should have clarified - it's the Auto Forwarding feature in the account. Not all emails are being "Auto Forwarded"

The feature in the email account Settings.