Back to Community Threads
3
Email disappeared from sent folder
Problem reported by Terry Matchett - 1/23/2021 at 8:37 AM
Submitted
Hello,
We have a client reporting that not all their sent emails are being saved in the sent items folder. Some are but other are not. They have verified that the recipient received their email but it does not show up in the sent items. The user is using webmail full time.
Has anyone else experienced this kind of issue before?

3 Replies

Reply to Thread
1
Sébastien Riccio Replied
1/23/2021 at 5:17 PM
Hello, which build of SmarterMail are you running ? There is a fix for Sent Items issues in the build 7685.

  • Fixed: Scenario in which some messages may not appear in the Sent Items folder.
Kind regards
.
Sébastien Riccio System & Network Admin https://swisscenter.com
0
Terry Matchett Replied
1/25/2021 at 9:29 AM
Thank you
0
Performans Replied
9/8/2022 at 12:22 AM
Although we are using SM build 8251 it seems that this this bug still exists. We have a client using both webmail and Outlook and they have the same issue. 
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Email Clients and SmarterMail Language SettingsSmarterMail > Desktop and Mobile Synchronization
Migrate an Account From Another Service into SmarterMailSmarterMail > Domain/User Configuration and Management
Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
Set up SmarterMail as an IIS Site in IIS 10SmarterMail > Server Configuration and Management
Explanation of Exchange ActiveSync Push FunctionalitySmarterMail > Desktop and Mobile Synchronization