Brand Variables in Knowledge Base Articles
Idea shared by Jeremy Wesley - 12/7/2020 at 12:57 PM
We have several verticals in CRM software that we build and support. 
We have different brands in ST to support each one. 
Each brand has its own support site. ie http://support.BrandA.com , http://support.BrandB.com

Some times we create articles that are the same no mater what vertical solution the user is using.

It would be nice if we could use the Brand.Name variable in the body and title of the knowledge base article.
So that when the KB is viewed under BrandA, the Title would read 
"How to do X in BrandA"
But the same article that was displayed on BrandB support site would read
"How to do X in BrandB"

The variable would be set based on the display Brand domain name.

This would allow us to write one article, mark it for several brands and then each KB would have a brand specific integration with the subject and body.


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