4
Email blank From: Unknown User
Problem reported by Vinicius Tassinari - 11/27/2020 at 12:39 PM
Submitted
Often some users receive blank messages from an unknown user.
I already checked and there is no system message without text in the configuration.


[2020.11.27] 15:39:45.873 [15675618] Delivery started for EMPTY (via bypass - System event action) at 3:39:45 PM
[2020.11.27] 15:39:45.873 [15675618] Spool message was missing Return-Path; Also missing FROM header. If this is a system message this is normal behavior.
[2020.11.27] 15:39:48.873 [15675618] Added to SpamCheckQueue (1 queued; 10/30 processing)
[2020.11.27] 15:39:48.873 [15675618] [SpamCheckQueue] Begin Processing.
[2020.11.27] 15:39:48.873 [15675618] Blocked Sender Checks started.
[2020.11.27] 15:39:48.873 [15675618] Blocked Sender Checks completed.
[2020.11.27] 15:39:48.889 [15675618] Spam Checks started.
[2020.11.27] 15:39:48.889 [15675618] Spam Checks skipped: User authenticated
[2020.11.27] 15:39:48.889 [15675618] Spam Checks completed.
[2020.11.27] 15:39:48.889 [15675618] Removed from SpamCheckQueue (10 queued or processing)
[2020.11.27] 15:39:51.874 [15675618] Added to LocalDeliveryQueue (0 queued; 1/50 processing)
[2020.11.27] 15:39:51.874 [15675618] [LocalDeliveryQueue] Begin Processing.
[2020.11.27] 15:39:51.874 [15675618] Starting local delivery to user@domain.com.br
[2020.11.27] 15:39:51.889 [15675618] Delivery for EMPTY to user@domain.com.br has completed (Delivered) Filter: None
[2020.11.27] 15:39:51.889 [15675618] End delivery to user@domain.com.br (MessageID: <73790ad17c4a460a83c5b31041bf9542@c796a367b5174770b0ea9ed95f91ef15>)
[2020.11.27] 15:39:51.889 [15675618] Removed from LocalDeliveryQueue (0 queued or processing)
[2020.11.27] 15:39:54.874 [15675618] Removing Spool message: Killed: False, Failed: False, Finished: True
[2020.11.27] 15:39:54.874 [15675618] Delivery finished for  at 3:39:54 PM	[id:15675618]
Received: ; Fri, 27 Nov 2020 15:39:44 -0300
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary=----_SmarterMail_NextPart_1202177614523544
Date: Fri, 27 Nov 2020 15:39:44 -0300
Subject: 
From: 
To: user@domain.com.br
Message-ID: <73790ad17c4a460a83c5b31041bf9542@c796a367b5174770b0ea9ed95f91ef15>
X-SmarterMail-Event: true
X-SmarterMail-TotalSpamWeight: 0 (Authenticated)

This is a multi-part message in MIME format.

------_SmarterMail_NextPart_1202177614523544
Content-Type: text/plain;
	charset=utf-8
Content-Transfer-Encoding: quoted-printable



------_SmarterMail_NextPart_1202177614523544
Content-Type: text/html;
	charset=utf-8
Content-Transfer-Encoding: quoted-printable



------_SmarterMail_NextPart_1202177614523544--

2 Replies

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1
Sylvain LOMBARD Replied
Hello,

We have an identical problem of empty mail in sender do you have an explanation for this problem?

Thank you
0
Kyle Kerst Replied
Employee Post
This might be an event configured at the domain or user level, can you check there and let us know what you find?
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

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