Team Workspace question

Question asked by Brian Thomforde - 11/10/2020 at 12:16 PM

Answered

We're trying to use Team Workspace for screen sharing to do web site demo's.

is there any detailed documentation?

what do the little yellow and red computer icons by the attendee's names mean?

sometimes it pops up saying it requires a secure connection, my mail server is secure.

most of the time the guests only get a black screen.

What am I doing wrong?

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Employee Replied

11/11/2020 at 7:36 AM

Employee Post Marked As Answer

We are in the process of making better, more accurate help documentation as I am typing this to you. As for your other questions, the red icon means you have lost connection to that person. The yellow icon means that your connection is either reconnecting, or unstable. If it says you need to use a secure connection, please make sure you are using HTTPS and not just HTTP. I am not sure why you would be getting a black screen, but turning your video on and off should help to renegotiate the connection and possibly fix the issue.

Brian Thomforde Replied

11/11/2020 at 2:54 PM

Thanks for the reply.

One of the users I tested with has an older desktop computer that doesn't have a camera or microphone, are those required to use the screen share feature?

Employee Replied

11/11/2020 at 3:38 PM

Employee Post

It is not required to have a webcam or microphone in order to share your screen.

Brian Thomforde Replied

11/13/2020 at 10:52 AM

We've been testing this and so far can't get the screen sharing to work every time. sometimes it works but most of the time the guest gets a black screen, I can't tell what is different when it works or not.

When the red or yellow little computer icons flash is there a way to tell whose end is causing the connection issue?

Matt Petty Replied

11/16/2020 at 7:27 AM

Employee Post

There is no easy way to determine which client in a p2p connection is having the connection issues. If you have clients that you know work with others, you can attempt to connect this known client to the client that may be having issues in order to isolate the computer that's having issues.

Depending on your browser some information can be looked at but it is quite advanced. chrome://webrtc-internals
If you need more help I can give some ways to look at the logs of the webrtc connection, but I would try a known working computer first against the iffy client.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

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