Spool Keep Loading on admin account

Question asked by Charlotte - 10/31/2020 at 6:58 AM

Answered

Hello Guys, I need anyone to teach me how to solve the spool and waiting to deliver keep loading. In this situation SmarterMail is working as well; it can receive and send out the email successfully. Just have a doubt on spool ....anyone knows about how to solve it?

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Sébastien Riccio Replied

11/1/2020 at 7:56 PM

Hello,

Wow you have a lot of e-mails stuck in the waiting to deliver status.

Are they all from the same sender ? Is that a local sender and is that normal mail traffic for this account ? It might be compromised and used to SPAM.

You should open one of these in the list and then select the three dots menu in the popup window, then select View recipients to see why they are stuck (Status column should contain the reason for them being stuck).

Kind regards

Sébastien Riccio System & Network Admin https://swisscenter.com

Charlotte Replied

11/2/2020 at 6:59 AM

Thank Mr.Sébastien Riccio answer me.

Yes, all have come from the same sender. These few days I manually delete the spool file through my server but it doesn't use...the new sender will in the spool.

Alright, follow your guide I found the result like this; it's a yahoo error? and how to solve it?

Sébastien Riccio Replied

11/2/2020 at 12:49 PM

Hello,

It's not a yahoo "error". It looks like your server is used to send a huge amount of unsolicited mails (aka SPAM) so

yahoo is throttling/rejecting mail sent from your server.

Either the accounts of your customers are compromised and used by spammers or, maybe they/you are the spammer ?

Sébastien Riccio System & Network Admin https://swisscenter.com

Heimir Eidskrem Replied

11/2/2020 at 2:26 PM

Disable the account.

Then clean the spool.

They are reported as spam so you will need to resolve that with the user.

Charlotte Replied

11/5/2020 at 6:19 AM

Hi Mr.Sébastien Riccio,

Here I certify I not the spammer...else I also won't ask for help...

Back to topic, any solution about that? It's I should reinstall the smartermail in my server?

Charlotte Replied

11/5/2020 at 6:30 AM

Hi Heimir Eidskrem;

I already disable all the account in SmarterMail, but the spool there still keep loading

By the way, I realize the unknown IP is connecting to my SmarterMail.. May I know how to solve it ??

Ron Raley Replied

11/5/2020 at 6:36 AM

If it is really SPAM, delete all messages and disable the user account. Then call the user.

The user account may have been compromised. You need to stop the sending.

If it is legitimate, make sure you have SPF, DKIM, and DMARC established for the domain. Also ensure the sender is actually the real sender from SmarterMail and they aren't using your server as a relay.

Finally, review the logs to see what IP they are using and temporarily blacklist until resolved.

Ron

Kyle Kerst Replied

11/5/2020 at 4:33 PM

Employee Post Marked As Answer

You may also want to confirm SMTP Authentication is enabled in the domain settings, within Settings>Protocols>SMTP In, and within your domain defaults. If you are not requiring authentication on SMTP this might be where the spam is originating from. If you need further assistance tracking this down please don't hesitate to submit a ticket with support. Have a good one!

Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

Charlotte Replied

11/6/2020 at 7:55 PM

Everyone thanks a lot!

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