Webmail auto refresh issue on SmarterMail 17
Problem reported by rishikesh Somshetti - 10/29/2020 at 3:30 AM
Being Fixed
We have many user complaints stating that the webmail auto refresh is not working properly after upgrade to SmarterMail 17. Restarting or recycling the application pool temporarily solves this issue but after some time it stops working again.

In the browser console tab we observed these errors

[SignalR Self Check] Sent request to server waiting response...
site-v-100.0.7593.31139.8d8710042591c00.js:396 Linking touchContext
o @ site-v-100.0.7593.31139.8d8710042591c00.js:396
site-v-100.0.7593.31139.8d8710042591c00.js:99 [SignalR Self Check] Server did not respond within 30000ms, check FAILED.
angular-v-100.0.7593.31139.8d8710042591c00.js:15638 Possibly unhandled rejection: undefined
(anonymous) @ angular-v-100.0.7593.31139.8d8710042591c00.js:15638
DevTools failed to load SourceMap: Could not load content for https://webmail.example.com/interface/output/angular.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Is there anything we can do to fix this issue permanently?

3 Replies

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Gabriele Maoret - SERSIS Replied
Same here, but this issue is started since SmarterMail 16... Never resolved
Robert Emmett Replied
Employee Post
We have a task to thoroughly investigate the SignalR issues after the next public build release.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
rishikesh Somshetti Replied
Is there any timeline when this will be resolved? This function is very important for us.

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