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EXCEPTIONS in MAPI Log
Problem reported by Gabriele Maoret - SERSIS - 10/9/2020 at 5:15 AM
Submitted
I have a a lot of exceptions in MAPI LOGS (I'm testing SM 7579 with Outlook 2016), but I don't know what's the issue

This is the LOG:

[2020.10.09] 00:04:26.390 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 00:44:29.233 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 01:34:27.735 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 02:04:26.410 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 03:44:27.488 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 05:44:28.287 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 05:54:27.272 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 07:04:27.620 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 08:14:27.607 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 08:44:27.989 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 09:04:29.089 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 09:54:28.530 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 10:54:28.163 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 10:54:28.163 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 11:14:30.235 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 11:54:26.389 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 12:04:26.727 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 12:14:28.721 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 12:14:29.736 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 12:24:28.922 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 12:24:28.922 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 13:04:27.753 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 13:24:27.701 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
[2020.10.09] 13:54:27.734 [] Exception: System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
[2020.10.09]    in MailService.Protocols.MAPI.MapiStreamingEventsTracker.ReportEmailEvent(String id, ReportEmailEventArgs data)
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

3 Replies

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Gabriele Maoret - SERSIS Replied
10/9/2020 at 5:27 AM
I tried to set the MAPI LOG to detailed, but after about 5 minutes I found myself with a LOG file of over 9GB in size ...

I think the detailed level is practically unusable ...
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
1
Larry Duran Replied
10/12/2020 at 1:47 PM
Employee Post
Hey Gabriele, if you would like to open a support ticket we'll look into the issue.  I looked at the code from the stack trace you provided and I don't think the error is causing any major issues but if you're seeing it a lot we would want to figure out the cause.
Larry Duran Software Developer SmarterTools Inc. www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
10/12/2020 at 11:34 PM
Opened a Ticket ( 376-271806A5-0B53 ) with remote access agreement
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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