Smartermail prompting to change the language all the time
Problem reported by Charles Michel - 9/26/2020 at 7:18 AM
Being Fixed
Is there any way to disable being prompted to change the language on ever login on the webmail? This a behaviour that appeared in a recent version of smartermail. I think I have different settings on different computers, some are English, other English UK. Whichever I don't want to have to go through a modal menu on every logon. Perhaps a "never ask me again" button on this modal menu would do it.

18 Replies

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2
Charles Michel Replied
in fact I think the feature is just broken. the latest modal I got is "You selected English (United Kingdom) at login, but your saved language is English (United Kingdom). Do you want to continue to set English (United Kingdom) as your language? ". 

In any case, I'd rather it stops asking.
1
Sébastien Riccio Replied
I agree this is a bit annoying. It's a change made in latest builds and some of our customers already opened support request about it. Depending the computer they are using it nags them everytime they want to login.

Sébastien Riccio
System & Network Admin

3
Ronald Raley Replied
When I am coding and I make an update to a feature, I test my update to the feature.  But that's just me.

Ron
4
Gabriele Maoret - SERSIS Replied
This is very annoying and I have a lots of complaints too...

I myself am sick of seeing it appear every 2-3 times I log in... IT WORKS VERY BAD!!!!

... besides I find it hard to understand how this warning works ... Sometimes I am convinced that I told him NOT to change the language, but it change language anyway...

REALLY AWFUL!

PROPOSAL: completely eliminate the language prompt on login.

The language must ALWAYS be the one set in the user settings, and the only way to change it MUST BE to go to the user settings and change the language setting from there.

Even for system admins.
0
Melvina Norman Replied
Hi, yes it very annoying and i am also having many complaints. 
3
Gabriele Maoret - SERSIS Replied
This is getting really annoying!!!!

I have tons of clients complaining for the language change prompt!

Please remove it as soon as possible and use ONLY the language stored in the User Settings


P.S.: I'm on SM 7579
0
Thomas Lange Replied
yes, same here - the promp/asking "Verify language" is very, verfy annoying
3
Andrew Barker Replied
Employee Post
We have made the decision to remove the language selector from the login page as well as the Verify Language prompt. In order to make the language setting more accessible to new users, a language drop down will be added to the Getting Started page, which is displayed when a new user logs into the web interface for the first time.

With these changes, we will also be simplifying the logic used to determine the language being used for the login screen. The first priority will be to use the browser's configured language. If the browser language is not supported by SmarterMail, then the Login Page Language configured for the domain will be used.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Gabriele Maoret - SERSIS Replied
Hi Andrew, this is a good news 

1
Thomas Lange Replied
@Andrew: probably a good decision!
Will there be a custom build with this new "language logic" prior to being implemented in a public release?
(right now we are runing custom build 7579)
0
Stefano Replied
@Andrew, the language of the webmail will also select the language / translation of the folders seen via IMAP and MAPI?
2
Andrew Barker Replied
Employee Post
@Thomas - Based on internal discussions, we plan to include these changes to the login page in our next public release. The changes to the language logic are minimal, as it is really just simplifying the logic that is in place in the currently available builds. In the current public release, SmarterMail will first check a setting that is saved in the browser. The logic I described in my last post is effectively the logic that is used now when a user connects to SmarterMail for the first time or after the browser's cache is cleared; it will simply be used every time the login page is accessed going forward.

@Stefano - Yes, the language selected in the user's settings will be used for IMAP, MAPI, EAS, EWS, and the web interface when a user is logged in.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Stefano Replied
@Andrew, so all the problems related to translated folders name are solved?
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Charles Michel Replied
For the avoidance of doubt. If I set the browser to clear cookies every time I close it, will I still be promoted on every login?
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Gabriele Maoret - SERSIS Replied
ETA for next release?

I'm using 7579 now...
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Stefano Replied
SUGGESTION: if the user change language inside the webmail, the client has to resync the account on Outlook.
Could you add an option in webmail where the user CAN select if he/she wants the folder translated in his/her language or not.
As you could imagine, resync every account that changes the language in the webmail could be so long and especially so annoying for every client.
2
Sébastien Riccio Replied
@Stefano,

In every support communication I have with ST about this issue the folder translation issue, I ask them if we can have a way to disable this feature that only brings trouble, but without success so far.
At this point and our 25k users using mostly IMAP, we are setting up another (opensource) system to maybe migrate our users if we have no choice.

Sébastien Riccio
System & Network Admin

0
Ronald Raley Replied
I don't understand all the details, but it sounds like non-english users are suddenly having an extremely horrible experience when using Smartermail.

Ron

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