Outlook crashes with MAPI

Problem reported by Stefano - 9/14/2020 at 8:29 AM

Resolved

Hi guys,
today on 3 different computers, Outlook had started to crash; all the computers have Outlook x86 and account installed with MAPI.
We've tried to restore the installation of Outlook, installing an old update of Outlook but nothing.
We have to create a new account / profile to make it work again without crashes until the end of the sync.

From the error viewer, I get this error --> error-outlook.txt

Anyone is experiencing the same problem?

9 Replies

Reply to Thread

Stefano Replied

9/14/2020 at 11:44 PM

Thanks Ron, it's such a pity having this problem with MAPI.

The MAPI feature is so much important for us, I hope it will be solved soon :)

Gabriele Maoret - SERSIS Replied

9/15/2020 at 2:43 AM

Hi Stefano, it's seems to be an Outlook issue, not an SM issue.

It's seems to be related to a broken update that Microsoft has released that could crash Outlook connected to Exchange (yes, Exchange! So it's not a SM fault...).

Check this tweet: https://twitter.com/MSFT365Status/status/1283450504865964032

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Stefano Replied

9/15/2020 at 2:50 AM

Hi Gabriele, it can be, but it's something that is coming from JUNE, I hoped that in September the thing was fixed.

BTW, all the computers with that problem, has the latest patch of Office 2019.

We also have this problem just on some computers, others are working fine.

Tim Uzzanti Replied

9/15/2020 at 7:30 AM

Employee Post

We have narrowed down a scenario that is causing Outlook to crash and we are working with the protocol team at Microsoft and they are looking into it.

Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com

Stefano Replied

9/15/2020 at 7:44 AM

Thanks Tim, I hope there will be a fix soon 😊

Is that just related to MAPI / Exchange?

Tim Uzzanti Replied

9/15/2020 at 8:57 AM

Employee Post

This is just related to the MAPI protocol and has something to do with a particular property on Contacts, Tasks, Notes that have been modified multiple times. We were finally able to duplicate the behavior and demonstrate it to the Microsoft protocol team. They have spent the last week trying to figure it out and we are talking to them everyday.

Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com