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How is Idle time calculated
Question asked by Donavon McKigney - 9/4/2020 at 8:34 AM
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Can anyone explain how Idle time is calculated?  We have a group that is developing a dashboard for their queue using PowerBI and want to include the Idle Time.  The want to know what fields from the data base are used and how it is calculated.  Any help would be greatly appreciated.
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