Keep IMAP custom tags (like color tags)
Idea shared by Sébastien Riccio - 8/26/2020 at 3:53 AM
Planned
Hello,

We recently migrated some customers from their very old mail server to SmarterMail.
Some of them reported to us that on the old server they were able to set colors tags on their mails (from outlook mac).

This is an issue for them as they use a mailbox on multiple devices and on the old system the tags were reported on each device (they are saved through imap tags I guess).

Since they are on SmarterMail when they set a color flag on one device, the others devices are not aware of this. It seems SM is not accepting IMAP custom tags so it's only saved locally. And it's a problem for our customers that are already asking us to migrate them back on their old server.

To reproduce it, I've setup a smartermail test account on my emClient and added color tags to some mails. If I setup the same account on anther emClient, the tags aren't present.

I did the same test with another basic mail server (based on dovecot), and this is working perfectly. The tags are visible on both clients and are resilient to account removal/readd (which is not the case with SM).



Sébastien Riccio
System & Network Admin

8 Replies

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Robert Emmett Replied
Employee Post
Thank you, @Sébastien, we already have a feature request for TAGS with IMAP. I will link this post to that task and update when we plan on implementing it.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Ah okay cool. Thanks a lot Robert.

Sébastien Riccio
System & Network Admin

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Oh we need this badly too. We almost lost a fire department and had a pissed off fire chief on our hands when they moved from Windows 7 to 10 and found out the server didnt sync their custom tags. We were able to move their database over though to preserve them.
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echoDreamz,

Please continue making them angy and let them know that we will take care of their e-mail needs at firehousesolutions.com :)

Ron
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lol - Oh? Your SmarterMail installation magically has support for tags :).

Had the city IT guys contacted us before they decided to upgrade their systems to Windows 10, we could have assisted them in the migration of eM Client. Fire Chief wasn't mad at us, he was just irritated at the entire process of the upgrade to their new machines / Windows 10 from that weekend.

If SM supported tags, their new eM Client installs would have been perfectly fine.
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Hello Robert,

Any ETA for this feature. Some customers would like to have an estimation when this will be available.

Thanks,
Sébastien
Sébastien Riccio
System & Network Admin

1
I was re-thinking about this feature request, because some customers asked us again when it will be available and was asking myself, with the little knowledge I have of how SmarterMail stores the data, how it could be done.

As far as I know flags for mails are stored in mailbox.cfg so that would maybe the place to add support for custom tags.

The problem with custom tags/keywords is that they are in fact custom so it would not be suitable to add a column in the cfg for each of them. Well There are some consensus about the name of certain tags but still.
Could a solution be to add a single column in mailbox.cfg, like for example imaptags, and store them as a json object in that column (as long as mailbox.cfg supports dynamically sized text fields?).

Then any imap client could store whatever tags it wants for a mail and that would be stored like this.
Could this makes sense ?

That would be the first step and then add then support for it on the imap service.

Next step which could be a plus would be to add support for some common custom tags in the webmail for example to colorize/categorize some mails, but the most important is to have at least the tags saved so they are reported between imap clients.

Kind regards
Sébastien Riccio
System & Network Admin

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This function will be good add for us too!

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