Visual defect with Build 7503 & Safari

Problem reported by Jason Wilhelm - 7/24/2020 at 8:22 AM

Resolved

Just wanted to report some visual issues when using Safari. Seems like random toggles, buttons, and header info boxes do not display correctly. Please see examples below.

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Derek Curtis Replied

7/27/2020 at 9:13 AM

Employee Post

Hey, Jason

Did you recently upgrade? Have you tried clearing out your browser cache? I just recently moved over to a 13" MBP and my toggles and UI all appears as it should.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Jason Wilhelm Replied

7/27/2020 at 9:55 AM

Derek,

Good morning. Yea we recently upgraded last week. I have cleared my cache multiple times and continue to have the issues. If you want we can do a remote session so you can take a gander.

Andrea Free Replied

7/27/2020 at 1:22 PM

Employee Post Marked As Resolution

Hi Jason,

The next Safari update resolves this display issue in SmarterMail. Right now, the new Safari version is in BETA, so the public release may be a bit longer. However, If you want the fix now, you would need to install the Safari Technology Preview. This preview installs as a separate browser application. If you navigate to SmarterMail in the Safari Technology Preview app, you'll find that the SmarterMail interface displays as expected.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Jason Wilhelm Replied

7/27/2020 at 2:02 PM

Thanks Andrea, I gave it a shot and sure enough the tech preview worked. I appreciate the help.

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