Content Filter Routing & Spam Filter order
Question asked by Jason Wilhelm - 7/23/2020 at 12:28 PM
Unanswered
Anyone quickly know when an email is processed if it is first touched by the spam filtering (Cyren/Sniffer) or does it hit the content filters first. After our update to 7503 (from 7242) we are having odd spam & filter issues.

SmarterMail Enterprise
Build 7503 (Jul 17, 2020)

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Jason Wilhelm Replied
FYI below is the response I received from SM support. If this is correct this is a big change from how the system previously worked (7242 and prior). Previously emails would be processed by spam filtering and then content filtering without issues. I am opening a ticket for clarification and workarounds if needed.
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In SmarterMail spam filters will be the first filter a message is hits. Messages will only go through one content filter. So if a message is mark as spam by the spam filter it will not go through a domain or user content filter. I'm not sure how long the content filtering has worked this way, but it has been implemented like this for quite some time.
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Derek Curtis Replied
Employee Post
Hi, Jason

Filters run in order: Spam filtering first, then content filters. Then, content filters run top-down in order.

That said, as long as your spam filter doesn't delete or move a message (to Deleted Items, for example) content filters SHOULD also run on messages after they've gone through spam checks.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
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Jason Wilhelm Replied
Derek,
    Thanks. I have opened up a ticket for this, I do believe there is an issue right now with the spam filters and content filters working correctly. 
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Derek Curtis Replied
Employee Post
Yeah, I see it Jason. We'll do some testing on our end as well, just to make sure.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Ronald Raley Replied
Derek,

Our spam filter does, in fact, move a message to Junk E-mail (Low Probability).

I established a content filter in a user account:
Condition Spam Probability Low or Above
Move message to Inbox

But it doesn't seem to run.  Should it?

Thanks,
Ron
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Jason Wilhelm Replied
Good morning all. Sorry for the late update but this has indeed been found to be a bug. The ticket is still open and support will hopefully be getting it squished in the next week or two. 

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