Hi Brian, 

I'm sorry to hear that your upgrade didn't go well. Typically we see this occur if the custom program files folder is not specified in the installer during the upgrade. I've created a ticket in the Support Department so we can look into why this may have occurred with the correct path. 

Thanks for the updates, Brian. A support technician can take a look at the live server to look for what might have caused the upgrade to fail. Your support ticket was assigned to Kyle, and he sent you a link for completing a Remote Service Access Agreement (RSAA). If you'd like him to take a look, please complete that RSAA and he'll let you know what he finds.