first I want to clarify a thing...
It's your Hosting Provider that use SM 14 to provide mail features to you?
Or are you using SM 14 in a VPS managed by yourself?
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)