SmarterMail Build 7459: Some Bugs
Problem reported by Stefan Mössner - 6/4/2020 at 10:49 AM
Submitted
Hello all,

I found some bugs with SmarterMail Build 7459. I'm only using webmail for accessing my mail box.

  1. When saving a mail as draft the mail body isn't shown with German umlauts. The subject containing German umlauts is shown correctly. Sending a mail opened from drafts doesn't solve this issue. The recipient gets a mail without the German umlauts. Writing and sending a new mail works with German umlauts without issues.
  2. Events or appointments for the whole day aren't saved with the start and end of the day of the event. They are saved with start and end one day before. But in the calendar you see them located at the correct day.
  3. The list of all events or appointments sometimes doesn't show the correct items for the selected page. You first have to switch to another page to refresh the view.
  4. Deleting unread messages will be set to read when moving to the paper bin. In the versions before the mails kept the unread tag when deleting (moving to the paper bin).
Kind Regards.

7 Replies

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0
Sébastien Riccio Replied
Hello,

We had the same issue for 1. after upgrading to the new version.

A workaround we found is to change the user webmail encoding setting from Iso to UTF-8. It seems to work on our side, but still this is a bug I guess.



Sébastien Riccio
System & Network Admin

1
Derek Curtis Replied
Employee Post
Thanks for reporting them, Stefan. 

#4 isn't a bug, though, and is in the Release Notes

Changed: Deleting an email will now mark it as read.

This is the same as how Outlook treats unread messages when you delete them, though it was a relatively recent change.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Stefan Mössner Replied
Hello Derek,

OK. I didn't see this in the very long release notes ;-).

Outlook has a lot of nice features but in my opinion not all features of Outlook should be seen as standard for all other mail software tools. I find it better to keep the unread tag when deleting unread messages.

Kind Regards.
0
Stefan Mössner Replied
Hello Sebastien,

thank you for reporting this workaround. I can confirm that with UTF-8 instead of Western Europe ISO the issue with German umlauts in drafts is solved.

Kind Regards.
0
Robert Emmett Replied
Employee Post
Stefan, can you please open separate support tickets (if you haven't already) for the following as this will facilitate issue tracking:

  1. Events or appointments for the whole day aren't saved with the start and end of the day of the event. They are saved with start and end one day before. But in the calendar you see them located at the correct day.
  2. The list of all events or appointments sometimes doesn't show the correct items for the selected page. You first have to switch to another page to refresh the view.
The German umlauts encoding issue should be resolved in the next public build.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Stefan Mössner Replied
Robert,

thank you for your answer. I'm using the free edition so I can't open support tickets.

Kind Regards.
0
Stefan Mössner Replied
Hello all,

with the latest release, build 7482 the tag of unread messages is kept when deleting them (moving to the deleted items folder). Thank you SmarterTools for bringing this back :-).

But I don't find any hints about the issue with German umlauts. I think I've read somewhere in this forum that SmarterTools will correct this issue in the coming releases. When will this be corrected? With setting UTF-8 it seems that recipients get the messages without German Umlauts. Or there is an issue in SmarterMail when the recipients are answering the mail. When I get an answer I can see that there are no German umlauts anymore.

And I have still issues with

  1. Events or appointments for the whole day aren't saved with the start and end of the day of the event. They are saved with start and end one day before. But in the calendar you see them located at the correct day.
  2. The list of all events or appointments sometimes doesn't show the correct items for the selected page. You first have to switch to another page to refresh the view.
Kind Regards.

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