SmarterMail Build 7459 and newer: Some Bugs
Problem reported by Stefan Mössner - 6/4/2020 at 10:49 AM
Submitted
Hello all,

I found some bugs with SmarterMail Build 7459. I'm only using webmail for accessing my mail box.

  1. When saving a mail as draft the mail body isn't shown with German umlauts. The subject containing German umlauts is shown correctly. Sending a mail opened from drafts doesn't solve this issue. The recipient gets a mail without the German umlauts. Writing and sending a new mail works with German umlauts without issues.
  2. Events or appointments for the whole day aren't saved with the start and end of the day of the event. They are saved with start and end one day before. But in the calendar you see them located at the correct day.
  3. The list of all events or appointments sometimes doesn't show the correct items for the selected page. You first have to switch to another page to refresh the view.
  4. Deleting unread messages will be set to read when moving to the paper bin. In the versions before the mails kept the unread tag when deleting (moving to the paper bin).
Kind Regards.

11 Replies

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1
Sébastien Riccio Replied
Hello,

We had the same issue for 1. after upgrading to the new version.

A workaround we found is to change the user webmail encoding setting from Iso to UTF-8. It seems to work on our side, but still this is a bug I guess.



Sébastien Riccio
System & Network Admin

1
Derek Curtis Replied
Employee Post
Thanks for reporting them, Stefan. 

#4 isn't a bug, though, and is in the Release Notes

Changed: Deleting an email will now mark it as read.

This is the same as how Outlook treats unread messages when you delete them, though it was a relatively recent change.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Stefan Mössner Replied
Hello Derek,

OK. I didn't see this in the very long release notes ;-).

Outlook has a lot of nice features but in my opinion not all features of Outlook should be seen as standard for all other mail software tools. I find it better to keep the unread tag when deleting unread messages.

Kind Regards.
0
Stefan Mössner Replied
Hello Sebastien,

thank you for reporting this workaround. I can confirm that with UTF-8 instead of Western Europe ISO the issue with German umlauts in drafts is solved.

Kind Regards.
0
Robert Emmett Replied
Employee Post
Stefan, can you please open separate support tickets (if you haven't already) for the following as this will facilitate issue tracking:

  1. Events or appointments for the whole day aren't saved with the start and end of the day of the event. They are saved with start and end one day before. But in the calendar you see them located at the correct day.
  2. The list of all events or appointments sometimes doesn't show the correct items for the selected page. You first have to switch to another page to refresh the view.
The German umlauts encoding issue should be resolved in the next public build.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Stefan Mössner Replied
Robert,

thank you for your answer. I'm using the free edition so I can't open support tickets.

Kind Regards.
1
Stefan Mössner Replied
Hello all,

with the latest release, build 7482 the tag of unread messages is kept when deleting them (moving to the deleted items folder). Thank you SmarterTools for bringing this back :-).

But I don't find any hints about the issue with German umlauts. I think I've read somewhere in this forum that SmarterTools will correct this issue in the coming releases. When will this be corrected? With setting UTF-8 it seems that recipients get the messages without German Umlauts. Or there is an issue in SmarterMail when the recipients are answering the mail. When I get an answer I can see that there are no German umlauts anymore.

And I have still issues with

  1. Events or appointments for the whole day aren't saved with the start and end of the day of the event. They are saved with start and end one day before. But in the calendar you see them located at the correct day.
  2. The list of all events or appointments sometimes doesn't show the correct items for the selected page. You first have to switch to another page to refresh the view.
Kind Regards.
1
Stefan Mössner Replied
Hey SmarterTools-Team,

what about fixing these issues? Every one week there's a new version but the reported issues at your forum won't be fixed! And we don't get any information when this will happen. There's not only the MAPI to be fixed. There are issues with the web UI, too!

And I have one more issue regarding the appointments: Even when I invite an attendee to an appointment of a shared calendar and the attendee accepts it, the appointment is saved in the calendar of the attendee but there's no message about the upcomming appointment.

Note: All my reported issues are related to the web UI!

I'm curious about all these issues because all this worked fine with older releases of SmarterMail. So why do you change things without checking if the known features are still working? And why are you deleting features which are useful, for example sending a mail message to the attendee of an appointment of a shared calendar without having this appointment saved on the calendar of the attendee?

It's nice to have some features of Microsoft Outlook in SmarterMail but not all features of Outlook are really good and worth to copy. And I'm using SmarterMail not because of a high similarity to Outlook. I'm using it because of some really good differences. Otherwise I could use Outlook and won't need another solution.

Kind Regards.
3
Stefan Mössner Replied
Hello all,

and the bugs are getting more and more :-(:

Today I see that in the listing of the mails the subject is shown with html codes but in the preview pane it's shown correctly.


When will all these bugs be corrected?

Kind Regards.
0
Robert Emmett Replied
Employee Post
@Stefan, thank your for reporting this. I have found and fixed the issue. It will be in the next public release. We do ask in these cases to create a separate community post to facilitate bug tracking.  PM me if you would like a custom build (based on latest public release) with only this fix in it.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Stefan Mössner Replied
Hello Robert,

thank you for fixing my last found issue. It's OK for me to wait for the next public release.

But what about all my other issues which are older? When will these be fixed? I opened this post with a list of bugs which aren't fixed yet and the list of bugs is growing…

Kind Regards.

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