SmarterMail Build 7459 and newer: Some Bugs

Problem reported by Stefan Mössner - 6/4/2020 at 10:49 AM

Resolved

Hello all,

I found some bugs with SmarterMail Build 7459. I'm only using webmail for accessing my mail box.

When saving a mail as draft the mail body isn't shown with German umlauts. The subject containing German umlauts is shown correctly. Sending a mail opened from drafts doesn't solve this issue. The recipient gets a mail without the German umlauts. Writing and sending a new mail works with German umlauts without issues.
Events or appointments for the whole day aren't saved with the start and end of the day of the event. They are saved with start and end one day before. But in the calendar you see them located at the correct day.
The list of all events or appointments sometimes doesn't show the correct items for the selected page. You first have to switch to another page to refresh the view.
Deleting unread messages will be set to read when moving to the paper bin. In the versions before the mails kept the unread tag when deleting (moving to the paper bin).

Kind Regards.

35 Replies

Reply to Thread

Sébastien Riccio Replied

6/4/2020 at 11:59 AM

Hello,

We had the same issue for 1. after upgrading to the new version.

A workaround we found is to change the user webmail encoding setting from Iso to UTF-8. It seems to work on our side, but still this is a bug I guess.

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Derek Curtis Replied

6/4/2020 at 12:49 PM

Employee Post

Thanks for reporting them, Stefan.

#4 isn't a bug, though, and is in the Release Notes

Changed: Deleting an email will now mark it as read.

This is the same as how Outlook treats unread messages when you delete them, though it was a relatively recent change.

Derek Curtis

COO

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

Stefan Mössner Replied

6/4/2020 at 10:45 PM

Hello Derek,

OK. I didn't see this in the very long release notes ;-).

Outlook has a lot of nice features but in my opinion not all features of Outlook should be seen as standard for all other mail software tools. I find it better to keep the unread tag when deleting unread messages.

Kind Regards.

Stefan Mössner Replied

6/4/2020 at 10:52 PM

Hello Sebastien,

thank you for reporting this workaround. I can confirm that with UTF-8 instead of Western Europe ISO the issue with German umlauts in drafts is solved.

Kind Regards.

Employee Replied

6/10/2020 at 8:19 AM

Employee Post

Stefan, can you please open separate support tickets (if you haven't already) for the following as this will facilitate issue tracking:

Events or appointments for the whole day aren't saved with the start and end of the day of the event. They are saved with start and end one day before. But in the calendar you see them located at the correct day.
The list of all events or appointments sometimes doesn't show the correct items for the selected page. You first have to switch to another page to refresh the view.

The German umlauts encoding issue should be resolved in the next public build.

Stefan Mössner Replied

6/10/2020 at 11:02 PM

Robert,

thank you for your answer. I'm using the free edition so I can't open support tickets.

Kind Regards.

Stefan Mössner Replied

6/26/2020 at 10:48 PM

Hello all,

with the latest release, build 7482 the tag of unread messages is kept when deleting them (moving to the deleted items folder). Thank you SmarterTools for bringing this back :-).

But I don't find any hints about the issue with German umlauts. I think I've read somewhere in this forum that SmarterTools will correct this issue in the coming releases. When will this be corrected? With setting UTF-8 it seems that recipients get the messages without German Umlauts. Or there is an issue in SmarterMail when the recipients are answering the mail. When I get an answer I can see that there are no German umlauts anymore.

And I have still issues with

Events or appointments for the whole day aren't saved with the start and end of the day of the event. They are saved with start and end one day before. But in the calendar you see them located at the correct day.
The list of all events or appointments sometimes doesn't show the correct items for the selected page. You first have to switch to another page to refresh the view.

Kind Regards.

Stefan Mössner Replied

7/17/2020 at 11:33 PM

Hey SmarterTools-Team,

what about fixing these issues? Every one week there's a new version but the reported issues at your forum won't be fixed! And we don't get any information when this will happen. There's not only the MAPI to be fixed. There are issues with the web UI, too!

And I have one more issue regarding the appointments: Even when I invite an attendee to an appointment of a shared calendar and the attendee accepts it, the appointment is saved in the calendar of the attendee but there's no message about the upcomming appointment.

Note: All my reported issues are related to the web UI!

I'm curious about all these issues because all this worked fine with older releases of SmarterMail. So why do you change things without checking if the known features are still working? And why are you deleting features which are useful, for example sending a mail message to the attendee of an appointment of a shared calendar without having this appointment saved on the calendar of the attendee?

It's nice to have some features of Microsoft Outlook in SmarterMail but not all features of Outlook are really good and worth to copy. And I'm using SmarterMail not because of a high similarity to Outlook. I'm using it because of some really good differences. Otherwise I could use Outlook and won't need another solution.

Kind Regards.

Stefan Mössner Replied

8/2/2020 at 3:25 AM

Hello all,

and the bugs are getting more and more :-(:

Today I see that in the listing of the mails the subject is shown with html codes but in the preview pane it's shown correctly.

When will all these bugs be corrected?

Kind Regards.

Employee Replied

8/3/2020 at 7:49 AM

Employee Post

@Stefan, thank your for reporting this. I have found and fixed the issue. It will be in the next public release. We do ask in these cases to create a separate community post to facilitate bug tracking. PM me if you would like a custom build (based on latest public release) with only this fix in it.

Stefan Mössner Replied

8/3/2020 at 9:01 AM

Hello Robert,

thank you for fixing my last found issue. It's OK for me to wait for the next public release.

But what about all my other issues which are older? When will these be fixed? I opened this post with a list of bugs which aren't fixed yet and the list of bugs is growing…

Kind Regards.

Stefan Mössner Replied

8/6/2020 at 10:11 PM

Hello Robert,

I can confirm that with the newest public release, Build 7523, the listing of the mails the subject now shows foreign characters correctly. Thank you again for fixing this issue.

I'm still waiting for a fix of the other issues I reported in this post.

Kind Regeards.

Stefan Mössner Replied

8/9/2020 at 4:27 AM

Hello all,

and there's a new bug: Using the new Microsoft Edge (Chromium based) the German translation is only viewable when logging in, including the welcome message. After that all is shown in English.

Kind Regards.

Employee Replied

8/10/2020 at 12:01 PM

Employee Post

@Stefan, your original #2 issue will be fixed in the next public release.

Employee Replied

8/10/2020 at 12:52 PM

Employee Post

How you are replicating #3. Does this occur after modifying, adding, or deleting events?

Stefan Mössner Replied

8/10/2020 at 4:23 PM

Hello Robert,

yes, this is right.

Kind Regards.

Stefan Mössner Replied

8/20/2020 at 11:25 PM

Robert,

regarding my reported original #2 issue: I installed the newest release of SmarterMail but the issue isn't solved completely. In the appointments itself it seems to be fixed but now in the list of all appointments or in the calendar views there's still a shift of one day earlier and then you can't open the appointment any more. Opening appointments ist only possible by the list of all appointments.

Kind Regards.

Employee Replied

8/24/2020 at 6:54 AM

Employee Post

@Stefan, can you PM me your folder-xxxx.json associated with your calendar and the exact timezone of the server, the account, and the client computer you're using?

Stefan Mössner Replied

8/24/2020 at 11:57 PM

Robert,

I'm not allowed to send you PM. I get the following message: You’re unable to send messages to this user.

The server has the timezone UTC+01:00 (Europe/Berlin). It's a shared calendar of the user Public. It doesn't matter which client you are using. I see this issue with Windows 10 and Microsoft Edge (Chromium based) and on Android 10 with Microsoft Edge browser.

Kind Regards.

Stefan Mössner Replied

8/31/2020 at 9:37 AM

Robert,

what about my problem sending you a PM? Or is my last information enough for you to solve the calendar issue?

And again: What about the other issues:

Using the new Microsoft Edge (Chromium based) the German translation is only viewable when logging in, including the welcome message. After that all is shown in English.
UTF-8 instead of Western Europe ISO workaround: When saving a mail as draft the mail body isn't shown with German umlauts. The subject containing German umlauts is shown correctly. Sending a mail opened from drafts doesn't solve this issue. The recipient gets a mail without the German umlauts. Writing and sending a new mail works with German umlauts without issues.
The list of all events or appointments sometimes doesn't show the correct items for the selected page. You first have to switch to another page to refresh the view.
Even when I invite an attendee to an appointment of a shared calendar and the attendee accepts it, the appointment is saved in the calendar of the attendee but there's no message about the upcomming appointment.

Kind Regards.

Employee Replied

9/1/2020 at 7:17 AM

Employee Post

Stefan, I have added the Edge, UTF-8 workaround, and shared calendar appt to our issues list. I cannot replicate the All Appointments list showing incorrectly. Please create separate threads for each of the listed issues; it will be easier to track progress and keeps the threads cleaner.

Stefan Mössner Replied

9/18/2020 at 12:19 AM

Robert,

regarding my reported original #2 issue: I installed the newest release of SmarterMail but the issue isn't solved. In the appointments itself the correct date is shown but in the list of all appointments there's still a shift of one day earlier. In the calendar views it's OK now.

Regarding the issue "Using the new Microsoft Edge (Chromium based) the German translation is only viewable when logging in, including the welcome message. After that all is shown in English.": SmarterMail is now asking if the language should be set to German at the very first time you are logging in. Answering with yes does change the language to German. Very good :-).

I disagree with "Please create separate threads for each of the listed issues; it will be easier to track progress and keeps the threads cleaner.". I have some issues reported separately but it doesn't help to solve them faster. Sinde one year I'm waiting for a solution of the issue with the signatures showing the wrong mail address.

Kind Regards.

Sébastien Riccio Replied

9/18/2020 at 7:13 AM

For #2 we recently opened a ticket about it and also other calendar issues discovered by our customers.

For example we have a customer that creates weekly recurring event, recurring on

monday. The original event is on monday but the next events are on thursday.

I don't understand that some of this is known since at least June and still not corrected ....

We're kinda hopeless here at the office

Sébastien Riccio

System & Network Admin

https://swisscenter.com

Andrew Barker Replied

10/8/2020 at 9:38 AM

Employee Post

@Stefan - Regarding the issue with Microsoft Edge and setting the language to German, we have been unable to replicate this issue internally. Since you originally reported this issue, there have been some significant changes to how languages are handled, so it is possible that this issue has been indirectly resolved. Can you confirm whether it is still a problem?

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Stefan Mössner Replied

10/8/2020 at 10:28 AM

Andrew,

I wrote at 09/18/2020:

But the other issues still are unsolved.

Kind Regards.

Andrew Barker Replied

10/8/2020 at 4:55 PM

Employee Post

Stefan,

Sorry, I must have missed that in all the other conversation. Thanks for the update!

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Stefan Mössner Replied

10/15/2020 at 11:23 PM

Hello all,

regarding the appointments, my reported original #2 issue: I installed the newest release of SmarterMail but the issue isn't solved completely. In the appointments itself it seems to be fixed but now in the list of all appointments there's still a shift of one day earlier. In the calendar views the appointments show the correct date. And now you can open the appointments in alle views.

And there's still no solution for the Western Europe ISO issue: When saving a mail as draft the mail body isn't shown with German umlauts. The subject containing German umlauts is shown correctly. Sending a mail opened from drafts doesn't solve this issue. The recipient gets a mail without the German umlauts. Writing and sending a new mail works with German umlauts without issues.

Kind Regards.

Employee Replied

10/17/2020 at 7:16 AM

Employee Post

Stefan, thank you for providing updates on your issues. We have this next week slated to finish the calendaring issues. We also have a task for the German umlauts in saved drafts messages.

Stefano Replied

10/17/2020 at 9:13 AM

I've got a similar bug with the € symbol.

Using Western European ISO is not working, with UTF-8 is working.

Andrew Barker Replied

10/20/2020 at 4:05 PM

Employee Post

Regarding the issues with Western European (ISO), it appears that this issue is fixed. Based on our internal testing, it appears that it was fixed in build 7475, likely related to this release note:

Fixed: Encoding issue with Thai characters in Sent Items and Drafts.

Even with this fix, please keep in mind that the Western European (ISO), or ISO-8859-1, character set is limited. For a good breakdown of this specific character set, visit the following sites:

Of special interest, since it was brought up by Stefano, the euro symbol (€) is not covered by the Western European (ISO) character set. This is because the character set was first published in 1987, while the euro symbol was selected about 8 years later, in 1995.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Stefano Replied

10/20/2020 at 11:40 PM

Hi Andrew and thanks for your reply.

I have never had that problem in the past, just with the latest builds and just with webmail and MAPI.

Which character set do you suggest?

Thanks!

Andrew Barker Replied

10/21/2020 at 7:12 AM

Employee Post

Stefano -

We are still looking into ways that we can get € to work when using Western European (ISO). In the meantime, it may be easiest to use Unicode (UTF-8) as a workaround, as that is one of the most complete character sets. An alternative would be to use Western European (Windows), as it is similar to Western European (ISO), but it has a more complete character set.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Stefano Replied

10/21/2020 at 11:10 AM

Thanks Andrew, I have switched to Western European (ISO) but nothing has changed, still not seeing the € symbol.

I keep waiting for your update.

Stefan Mössner Replied

10/29/2020 at 11:33 PM

Hello all,

nothing changed with build 7607 :-(.

Kind Regards.

Stefan Mössner Replied

11/10/2020 at 11:59 PM

Hello all,

we are one step further: With build 7619 the list of all appointments shows the correct dates.Thank you, SmarterTools for fixing this issue :-). It took a little bit too long (5 months, see my first post in this thread) but OK, it's working now.

I'm hoping that the other issues will be fixed soon, too.

Kind Regards.

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