LATEST SM BETA - still issues importing PST file with MAPI and Outlook 2016
Problem reported by Gabriele Maoret - SERSIS - 4/26/2020 at 7:23 AM
Resolved
Today I tried another PST file (it's my mailbox backup from Outlook 2016 connected to Hosted Exchange 2016 OVH) into my test account in SM 7419.
In Outlook 2016 it loads smoothly and I find all the content that should be there.
Instead in SmarterMail's WEBMAIL some content was loaded and then it stopped updating and now it is no longer updating anything from Outlook to SmarterMail nor from smartermail to Outlook.

Here is the MAPI LOG:

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0
Gabriele Maoret - SERSIS Replied
To be sure of the issue I made a new attempt by cleaning the whole account by deleting everything it contained and also following the instructions of this lik:

Unfortunately, even in this case I was not lucky, Outlook imported everything correctly, but in SmarterMail only a small part of the data appeared (the PST is about 19GB, but in SmarterMail the account only sees 8.8MB ...).

AND Outllok stops to sync with SM.

In the MAPI log there are a lot of  exceptions like these:

[2020.04.26] 18:15:30.944 [{31A464D7-B35F-4BC3-9A9D-D3927B335425}:28] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.04.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.04.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.CommitChanges(MessageFlagsUpdateData updatedFlags, String mime, ItemHandleBase source) [2020.04.26]    in MailService.Protocols.MAPI.Rops.MessageRops.RopSaveChangesMessage.Process(List`1 payloadServerObjectHandleTable) [2020.04.26]    in MailService.Protocols.MAPI.RequestTypes.ExecuteRequest.Process() [2020.04.26]    in MailService.Protocols.MAPI.MapiProcessor.Process() [2020.04.26] 18:15:34.959 [CANNOT DELIVER MEETING INVITE] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.04.26]    in NodaTime.Instant.ToDateTimeUtc() [2020.04.26]    in Ical.Net.DataTypes.CalDateTime.get_AsUtc() [2020.04.26]    in Ical.Net.DataTypes.CalDateTime.op_Subtraction(CalDateTime left, IDateTime right) [2020.04.26]    in Ical.Net.CalendarComponents.CalendarEvent.ExtrapolateTimes(Int32 source) [2020.04.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetNewEventCalendar(User user, MessageSendInput input, db_appointment& app, String uid) [2020.04.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.04.26] 18:15:34.959 [{CCC85F17-2005-4807-A2B2-F13F149CD301}:29] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.04.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.04.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.CommitChanges(MessageFlagsUpdateData updatedFlags, String mime, ItemHandleBase source) [2020.04.26]    in MailService.Protocols.MAPI.Rops.MessageRops.RopSaveChangesMessage.Process(List`1 payloadServerObjectHandleTable) [2020.04.26]    in MailService.Protocols.MAPI.RequestTypes.ExecuteRequest.Process() [2020.04.26]    in MailService.Protocols.MAPI.MapiProcessor.Process()
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Sébastien Riccio Replied
The log seems to show a problem with a date handling thing in the import process

[2020.04.26] 18:15:30.944 [{31A464D7-B35F-4BC3-9A9D-D3927B335425}:28] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.04.26]

Maybe a timezone conversion problem ?
Sébastien Riccio
System & Network Admin

0
Gabriele Maoret - SERSIS Replied
maybe...
0
Robert Emmett Replied
Employee Post
Gabriele, thank you for the log snippet. I have created an outbound ticket to facilitate tracking this issue.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
Hi Robert, if you need it I can provide the full log and the PST file or wathever you need
0
Robert Emmett Replied
Employee Post
Gabriele, if you could please upload both the PST and the log to the FTP server, it would be appreciated. Thanks.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
This is the MAPI log of the 26th April:


Today I will upload the PST file on FTP
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Gabriele Maoret - SERSIS Replied
Since the PST file is 20 GB I'm uploading it to a 7-zip compressed file, which is much smaller


Update: Your FTP server is slow... I have 50Mps upload, but my speed on your FTP is only 1-2 Mbps...
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Robert Emmett Replied
Employee Post
Gabriele, can you run a speed test with something like this: http://www.myspeedmeter.net/  and select LA as the server?  I'm wondering if it's being affected because of the overseas connection.  I can connect remotely from my home connection and I'm getting ~3 MB/s (24 Mbs) on uploads to the server.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
Hi Robert, the upload is completed.

in the afternoon (in my time zone) the speed growt to about 1-1,5 MBps (8-12 Mbps)
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Gabriele Maoret - SERSIS Replied
I think you are right...

This is my normal speed test:


And this is overseas to LA:

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Gabriele Maoret - SERSIS Replied
I tested even the old PST and even that can't be imported.

The log is in the old post AND sended via respond to the open ticket
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Gabriele Maoret - SERSIS Replied
I see that a new version (7423) is out.

Today I will start testing it, maybe with both the PST if I can

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Gabriele Maoret - SERSIS Replied
I have just started a new import test of a PST (the older one of the two that I am testing) with the new version of SmarterMail, v. 7423. At the moment it is about 10 minutes that Outlook is working, in the MAPI logs I still don't see exceptions and in the test user's webmail 180MB of data has already been loaded and the counter is going up quite quickly.

Hopefully well, I keep my fingers crossed!

Tomorrow morning (here is 7 pm) I will give you an update on how this test went.

If all goes well then I will try with the second PST file.
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Gabriele Maoret - SERSIS Replied
I spoke too early ...
After a few minutes the synchronized data stopped at 188.2MB and in the MAPI log began to appear exceptions like these:

[2020.04.29] 18:58:38.134 [CANNOT DELIVER MEETING INVITE] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.04.29]    in NodaTime.Instant.ToDateTimeUtc() [2020.04.29]    in Ical.Net.DataTypes.CalDateTime.get_AsUtc() [2020.04.29]    in Ical.Net.DataTypes.CalDateTime.op_Subtraction(CalDateTime left, IDateTime right) [2020.04.29]    in Ical.Net.CalendarComponents.CalendarEvent.ExtrapolateTimes(Int32 source) [2020.04.29]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetNewEventCalendar(User user, MessageSendInput input, db_appointment& app, String uid) [2020.04.29]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.04.29] 18:58:38.134 [{542E9F3D-C307-47E5-8048-ADBC17EB2075}:10926] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.04.29]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.04.29]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.CommitChanges(MessageFlagsUpdateData updatedFlags, String mime, ItemHandleBase source) [2020.04.29]    in MailService.Protocols.MAPI.Rops.MessageRops.RopSaveChangesMessage.Process(List`1 payloadServerObjectHandleTable) [2020.04.29]    in MailService.Protocols.MAPI.RequestTypes.ExecuteRequest.Process() [2020.04.29]    in MailService.Protocols.MAPI.MapiProcessor.Process() [2020.04.29] 18:59:01.963 [CANNOT DELIVER MEETING INVITE] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.04.29]    in NodaTime.Instant.ToDateTimeUtc() [2020.04.29]    in Ical.Net.DataTypes.CalDateTime.get_AsUtc() [2020.04.29]    in Ical.Net.DataTypes.CalDateTime.op_Subtraction(CalDateTime left, IDateTime right) [2020.04.29]    in Ical.Net.CalendarComponents.CalendarEvent.ExtrapolateTimes(Int32 source) [2020.04.29]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetNewEventCalendar(User user, MessageSendInput input, db_appointment& app, String uid) [2020.04.29]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.04.29] 18:59:01.963 [{0DA44FA8-58FF-44FA-B54E-4C3ABBDE36F3}:72] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.04.29]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.04.29]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.CommitChanges(MessageFlagsUpdateData updatedFlags, String mime, ItemHandleBase source) [2020.04.29]    in MailService.Protocols.MAPI.Rops.MessageRops.RopSaveChangesMessage.Process(List`1 payloadServerObjectHandleTable) [2020.04.29]    in MailService.Protocols.MAPI.RequestTypes.ExecuteRequest.Process() [2020.04.29]    in MailService.Protocols.MAPI.MapiProcessor.Process()
0
Larry Duran Replied
Employee Post
I don't think that exception would stop the sync process.  I've not seen that exception when I was importing the same pst file into my local SmarterMail server.  Are there any other exceptions in the logs?
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Larry Duran Replied
Employee Post
Hey Gabriele, I may have spoken too soon about it not stopping the sync.  I'll see if I can replicate with that pst file.  If I can't get that exception to occur then I may have to add some logging to find out which item is giving you the exception so we can further debug it.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
those exceptions definitely stopped the sync.
No more data synced and no more lines in the MAPI log after the exception that I reported erlier.

Can this issue be due to Italian localization and/or Italian time zone?

I live in Italy and obviously my Outlook 2016, my PST files and my time zone are all Italian...
0
Gabriele Maoret - SERSIS Replied
Closing and restarting Outlook 2016 restarts the sync process, but new exceptions are detected and after some time sync has stoped again
0
Larry Duran Replied
Employee Post
Maybe that's the case.  I know with MAPI all of its time properties are just integers from a certain point in time (I think from Jan 1, 1601).  So theoretically it shouldn't matter the locale.  We'll keep this in mind as we try to figure out the cause.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
Moving on with tests: updated SM to 7425, completely resetted user account , MAPI, EWS, Outlook 2016 profile and APPDATA folder.

Now I'm importing the older PST.

I will report you soon the results
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Gabriele Maoret - SERSIS Replied
After a few minutes of sync there are already a lot of exceptions in MAPI log, but the synchronization process has not yet stopped.

This is the log till now:

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Gabriele Maoret - SERSIS Replied
Now the sync with Outllok 2016 seems to be stopped (1,4GB of data imported and no growing in the last hour):

The PST file is around 13GB, so I will leave Outlook 2016 connected for a few more hours.
If everything is stuck like now, later I will try to close and reopen Outlook 2016 to see if it starts syncing again.

This is the MAPI log so far:

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Gabriele Maoret - SERSIS Replied
I add information on the question of the Italian version of the various system components: also the Windwos 2016 Server Standard system that I use and therefore also IIS are in Italian.
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Gabriele Maoret - SERSIS Replied
Update:

The sync process is not reliable because the synchrony between Outllok 2016 and SM 7425 stops often (it seems to starts again if you change folders in Outlook or if you close and reopen Outlook), and in the MAPI logs you can see a lot of exceptions.

I will try again to see if I can import all the PST by today, but I don't think it will work.

Later I will attach today's MAPI log after I have definitively closed this test, even if the sync will not be completed.
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Larry Duran Replied
Employee Post
Hey Gabriele, we had an Italian Windows 2012 R2 server that I was able to test with.  I installed an Italian version of Outlook as well and it looked like it imported the data.

I wasn't getting the exception that you are seeing, which is what I think is causing the sync to stop working.  This is what I was hoping to replicate so I can debug the issue.  I may have to create a debug log specifically for you so we can track down this problem.

On another note, I believe the size you're seeing at the bottom left of webmail only reflects the email data so it will not match the total size of the pst file.  For instance, when I import that pst into my server it reports 4.2Gb of email data.  The pst file also stores more information than just emails, calendars items, contacts, etc., so its size will not directly correlate to disk size in SmarterMail.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
Hi Larry, I know that the 13GB PST file is bigger than the real data, but this is the REAL content of the data in Outllok:


So the REAL data is more or less 11,9 GB.

Even assuming that the disk occupation shown by Smarter Mail is still a little less because it does not calculate some elements or because there are still things that take up less space, I would say that AS MINIMUM more than 10GB must be occupied.

So if you say that you had no errors importing the PST and your server brings you 4.2 GB occupied, well, I must say that I am 100% sure that you have not imported all the data.

4.2 GB is less than half of the space occupation you should see, so even with your test the import was not successful.

It is simply impossible that everything worked properly if you tell me that you only see 4.2 GB of data.
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Gabriele Maoret - SERSIS Replied
If you want to to verify, in your Outllok open the same property that I show you in the previous comment and check "Dati locali" (Local Data) vs "Dati server" (Server data)

They must be the same, otherwise you have the confirmation that the data imported into the server are much less than what is contained in Outlook, and therefore you also have the confirmation that the import of the PST to SM via Outllok did not work properly even for you.
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Gabriele Maoret - SERSIS Replied
OK, after checking that the 7425 is still not working, I give up and stop the tests (the sync continues to stop and give exceptions).

This is the complete MAPI log downloaded after I deleted the accounts and stopped the tests:

1
Larry Duran Replied
Employee Post
Hey Gabriele, the size in webmail is only reporting email size on disk.  So it should be smaller than the pst, especially if you have contacts, tasks, notes, etc.  When I go on disk for that user and check the folder's properties I see 7.69Gb on disk for that entire account.  Keep in mind, that a pst file has a lot of metadata and properties that get stored differently on SmarterMail than an Outlook pst file so sizes will never match up.  If the pst file only contained the raw email bytes then we could compare that data with what SmarterMail reports.  Since this isn't the case then it's not a good comparison.

Also, once my Outlook finished importing all of the data into SmarterMail I looked at all of the folder counts in Outlook and compared them to the counts in webmail and they matched up.  I checked unread counts, read counts, and total item count and they all seemed to match up.

Finally, I'm going to work with you on this file through the ticket that you have open.  Since we can't replicate this issue and we're not seeing any other reports from other customers I will have to make builds with logging specifically to find the problem in your environment.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
if you want next week we can work together and I can also give you access to my desktop and my servers.
But let me say that I am VERY skeptical about the fact that 11.9 GB of data in Outlook (not in the PST) become 4.2GB or maybe even 7.69GB in SM.

Something is not correct and I ask you to be able to check your test account and your test server, if possible.
1
Larry Duran Replied
Employee Post
Sounds good.  I can send you screenshots of my Outlook through the open ticket.  Maybe some of the counts could be off or maybe the pst isn't importing everything into my Outlook?  But for sure next week we'll work through the issues.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Webplusidc Replied
Larry,
We have a similar issue as Gabriele has.
The MAPI log generates this error:
[2020.05.04] 13:15:38.472 Contact Property Error: PidTagMessageClass
[2020.05.04] Exception: System.NullReferenceException: Object reference not set to an instance of an object.
[2020.05.04]    at MailService.Protocols.Properties.ContactPropertyReader.get_Item(Pid pidTag)

How can we troubleshoot this?
0
Larry Duran Replied
Employee Post
Hey Webplusidc, having that error in the logs ins't necessarily an issue.  If you are having issues where a folder isn't updating items or isn't reflecting new items (so it stops syncing) then that's something we can look into.  If you're running into a scenario like that then please open a support ticket for us to troubleshoot further.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Webplusidc Replied
Larry, ticket opened.
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Gabriele Maoret - SERSIS Replied
I just started a new PST import test with Outlook 2016 and SM 7429 (old ~13GB PST file with 11.9GB of data visible in Outlook).

I keep my fingers crossed ...

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Gabriele Maoret - SERSIS Replied
first exceptions of this test in MAPI log:

[2020.05.05] 18:19:07.826 [CANNOT DELIVER MEETING INVITE] Exception: System.InvalidOperationException: Instant out of range for DateTime
[2020.05.05]    in NodaTime.Instant.ToDateTimeUtc()
[2020.05.05]    in Ical.Net.DataTypes.CalDateTime.get_AsUtc()
[2020.05.05]    in Ical.Net.DataTypes.CalDateTime.op_Subtraction(CalDateTime left, IDateTime right)
[2020.05.05]    in Ical.Net.CalendarComponents.CalendarEvent.ExtrapolateTimes(Int32 source)
[2020.05.05]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetNewEventCalendar(User user, MessageSendInput input, db_appointment& app, String uid)
[2020.05.05]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid)
[2020.05.05] 18:19:07.826 [{CC45C4C0-8D64-498C-A5EA-28E7FE550D46}:11192] Exception: System.InvalidOperationException: Instant out of range for DateTime
[2020.05.05]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid)
[2020.05.05]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.CommitChanges(MessageFlagsUpdateData updatedFlags, String mime, ItemHandleBase source)
[2020.05.05]    in MailService.Protocols.MAPI.Rops.MessageRops.RopSaveChangesMessage.Process(List`1 payloadServerObjectHandleTable)
[2020.05.05]    in MailService.Protocols.MAPI.RequestTypes.ExecuteRequest.Process()
[2020.05.05]    in MailService.Protocols.MAPI.MapiProcessor.Process()
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Gabriele Maoret - SERSIS Replied
Now many exceptions are beginning to be seen:

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Gabriele Maoret - SERSIS Replied
The Sync stopped so I stop the test.

This is the LOG:
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Gabriele Maoret - SERSIS Replied
Tested with SM 7432, still same issue and same errors...

No luck for now, PST import is still broken even in SM7432.


This is the log:
0
Gabriele Maoret - SERSIS Replied
New PST import test with SM 7440 and Outlook 2016 (using the same 13GB PST file as before): still exceptions in MAPI LOG.

After few minutes these are the first exceptions in MAPI log:

[2020.05.18] 17:53:35.549 [CANNOT DELIVER MEETING INVITE] Exception: System.InvalidOperationException: Instant out of range for DateTime
[2020.05.18]    in NodaTime.Instant.ToDateTimeUtc()
[2020.05.18]    in Ical.Net.DataTypes.CalDateTime.get_AsUtc()
[2020.05.18]    in Ical.Net.DataTypes.CalDateTime.op_Subtraction(CalDateTime left, IDateTime righ
[2020.05.18]    in Ical.Net.CalendarComponents.CalendarEvent.ExtrapolateTimes(Int32 source)
[2020.05.18]    in Ical.Net.CalendarComponents.CalendarEvent.set_DtEnd(IDateTime value)
[2020.05.18]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetNewEventCalendar(User user, MessageSendInput input, db_appointment& app, String uid)
[2020.05.18]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGui
[2020.05.18] 17:53:35.549 [{4F44FE23-6F47-48AD-9420-2F25D125BED8}:10528] Exception: System.InvalidOperationException: Instant out of range for DateTime
[2020.05.18]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGui
[2020.05.18]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.CommitChanges(MessageFlagsUpdateData updatedFlags, String mime, ItemHandleBase source) [2020.05.18]    in MailService.Protocols.MAPI.Rops.MessageRops.RopSaveChangesMessage.Process(List`1 payloadServerObjectHandleTabl
[2020.05.18]    in MailService.Protocols.MAPI.RequestTypes.ExecuteRequest.Process
[2020.05.18]    in MailService.Protocols.MAPI.MapiProcessor.Process()




The sync is still ongoing, I will report the results later.
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Gabriele Maoret - SERSIS Replied
PST importing from Outlook 2016 to SM version 7440 is still broken. 

After several hours only 220 MB of data is imported and Outlook stops to sync with SmarterMail.

This is the latest LOG:

0
Gabriele Maoret - SERSIS Replied
Tested with SM 7445: same issue.

Here's the MAPI LOG:

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Gabriele Maoret - SERSIS Replied
Start with import PST test from Outlook 2016 --> MAPI --> SM 7447 (still the same old 13GB PST file).

Datails will follow
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Gabriele Maoret - SERSIS Replied
After few minutes:

[2020.05.26] 10:13:07.501 [CANNOT DELIVER MEETING INVITE] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.05.26]    in NodaTime.Instant.ToDateTimeUtc() [2020.05.26]    in Ical.Net.DataTypes.CalDateTime.get_AsUtc() [2020.05.26]    in Ical.Net.DataTypes.CalDateTime.op_Subtraction(CalDateTime left, IDateTime right) [2020.05.26]    in Ical.Net.CalendarComponents.CalendarEvent.ExtrapolateTimes(Int32 source) [2020.05.26]    in Ical.Net.CalendarComponents.CalendarEvent.set_DtEnd(IDateTime value) [2020.05.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetNewEventCalendar(User user, MessageSendInput input, db_appointment& app, String uid) [2020.05.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.05.26] 10:13:07.501 [{8B24FAED-9753-4DA7-A268-E06CA910431C}:12155] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.05.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.05.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.CommitChanges(MessageFlagsUpdateData updatedFlags, String mime, ItemHandleBase source) [2020.05.26]    in MailService.Protocols.MAPI.Rops.MessageRops.RopSaveChangesMessage.Process(List`1 payloadServerObjectHandleTable) [2020.05.26]    in MailService.Protocols.MAPI.RequestTypes.ExecuteRequest.Process() [2020.05.26]    in MailService.Protocols.MAPI.MapiProcessor.Process() [2020.05.26] 10:22:38.638 [CANNOT DELIVER MEETING INVITE] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.05.26]    in NodaTime.Instant.ToDateTimeUtc() [2020.05.26]    in Ical.Net.DataTypes.CalDateTime.get_AsUtc() [2020.05.26]    in Ical.Net.DataTypes.CalDateTime.op_Subtraction(CalDateTime left, IDateTime right) [2020.05.26]    in Ical.Net.CalendarComponents.CalendarEvent.ExtrapolateTimes(Int32 source) [2020.05.26]    in Ical.Net.CalendarComponents.CalendarEvent.set_DtEnd(IDateTime value) [2020.05.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetNewEventCalendar(User user, MessageSendInput input, db_appointment& app, String uid) [2020.05.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.05.26] 10:22:38.638 [{9B376E72-7408-4CE9-BAD7-76888EDA894D}:693] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.05.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.05.26]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.CommitChanges(MessageFlagsUpdateData updatedFlags, String mime, ItemHandleBase source) [2020.05.26]    in MailService.Protocols.MAPI.Rops.MessageRops.RopSaveChangesMessage.Process(List`1 payloadServerObjectHandleTable) [2020.05.26]    in MailService.Protocols.MAPI.RequestTypes.ExecuteRequest.Process() [2020.05.26]    in MailService.Protocols.MAPI.MapiProcessor.Process()
1
Gabriele Maoret - SERSIS Replied
After few hours the sync between Outlook and SM 7447 stops again and the MAPI log is full of exceptions.

So even in 7447 the MAPI sync is still broken.

I stop the test here because it is useless to keep it going.

Here's the MAPI LOG:

0
Gabriele Maoret - SERSIS Replied
Now testing SM 7451 (same enviroment as before). 


Suddenly after few minutes:

[2020.05.27] 13:33:18.487 [CANNOT DELIVER MEETING INVITE] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.05.27]    in NodaTime.Instant.ToDateTimeUtc() [2020.05.27]    in Ical.Net.DataTypes.CalDateTime.get_AsUtc() [2020.05.27]    in Ical.Net.DataTypes.CalDateTime.op_Subtraction(CalDateTime left, IDateTime right) [2020.05.27]    in Ical.Net.CalendarComponents.CalendarEvent.ExtrapolateTimes(Int32 source) [2020.05.27]    in Ical.Net.CalendarComponents.CalendarEvent.set_DtEnd(IDateTime value) [2020.05.27]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetNewEventCalendar(User user, MessageSendInput input, db_appointment& app, String uid) [2020.05.27]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.05.27] 13:33:18.487 [{076F1222-08F0-4E0F-9DED-5BAF21444E93}:1873] Exception: System.InvalidOperationException: Instant out of range for DateTime [2020.05.27]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.GetMeetingMimeFromHandle(User user, MapiFolderContextData folderContext, String& mime, db_appointment& appt, String& roomGuid) [2020.05.27]    in MailService.Protocols.MAPI.ServerHandles.Items.MeetingInviteHandle.CommitChanges(MessageFlagsUpdateData updatedFlags, String mime, ItemHandleBase source) [2020.05.27]    in MailService.Protocols.MAPI.Rops.MessageRops.RopSaveChangesMessage.Process(List`1 payloadServerObjectHandleTable) [2020.05.27]    in MailService.Protocols.MAPI.RequestTypes.ExecuteRequest.Process() [2020.05.27]    in MailService.Protocols.MAPI.MapiProcessor.Process()
1
Tim Uzzanti Replied
Employee Post
This was resolved and is in the BETA today.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
Awsome, thanks Tim!
0
Gabriele Maoret - SERSIS Replied
Testing SM 7458 with another PST (the old 13GB PST seems to be correctly imported).

The new PST is the seond one that I've submitted to ST developer for testing (18+ GB).

for now, after some hours, there is only one excepton:



I will report info later if there'are other

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