SM 7419 - Outlook 2019 MAPI not processing Rules consistently?

Problem reported by Tim DeMeza - 4/26/2020 at 5:56 AM

Submitted

Okay, so I have been following all the MAPI info and posts as much as possible, looked like Friday was a good time to dive in. So I did..

MAPI seems to be working pretty well (only 1 user, me). Seems a little laggy, but large mailbox too, but really getting close it seems. Be proud ST! This is cool! A little late ;) But Cool!

Anyway, my specific issue is that I wiped everything, We are on Office 365 E3 but we use SmarterMail for our mail still. So just using Outlook 2019. Anyway, I created all my rules again to move emails to folders, etc. But it is working very inconsistently. I get lots of messages from our windows services and sites (monitoring stuff) and I have rules to drop them in folders under my Inbox. They just don't fire all the time or something. I cannot figure out why, some move and some do not. Strange.

Any thoughts on this would be appreciated.

-Tim

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Andrew Barker Replied

4/27/2020 at 7:25 AM

Employee Post

Tim,

Currently, rules created using a MAPI or EWS client are only stored on the server, without being processed. Our priority with rules is to ensure that they are stored and retrieved properly. Once we are confident that the rules are correctly moving between the client and server, we intend to add processing for server-side rules. In the meantime, Outlook allows manual triggering of server side rules.

As for the rules that seem to be working sometimes, the most likely explanation is that there is a content filter configured in SmarterMail that performs a similar task to the rules you are configuring.

Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com

Gabriele Maoret - SERSIS Replied

4/27/2020 at 7:33 AM

Hi Andrew.

Customers who use Outllok in conjunction with Exchange expect Server-Side rules to work automatically as they have always done, and this means that as long as they are not active on SmarterMail in the same way, it will not be possible to configure any customer to use Outlook with SmarterMail to replace Exchange.

So I guess that until these features are fully active SmarterMail MAPI will not be declared stable (and not even Release Candidate).

I hope you understand that it must be this way.

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

echoDreamz Replied

4/27/2020 at 10:49 AM

Yup, this is our #1 thing for MAPI. We've had this request for... YEARS. Without server side rules working with Outlook, our users wont see the point in using MAPI.

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