SM 7412 Administrative Log strange errors
Question asked by Gabriele Maoret - SERSIS - 4/19/2020 at 2:50 AM
Answered
Can you help me to read and understand what is the cause of these errors in the administrative log?

[2020.04.19] 11:41:40.805 TlRMTVNTUAADAAAAGAAYAEAAAAAAAAAAWAAAAB4AHgBYAAAALAAsAHYAAAAAAAAAogAAAAAAAACiAAAABYIAALmHV3KDgqxl4rTUP4WJ6AMpRrHxc7jxdVcASQBOAC0AOABIAEMAOABPAEUAVABMADYARQBUAGkAbgBmAG8AQABwAHIAbwBzAGUAYwBjAG8AYwByAG8AcwBlAHQALgBpAHQA Lunghezza della matrice di destinazione insufficiente. Controllare destIndex, la lunghezza e i limiti inferiori della matrice. [2020.04.19]    in System.Array.Copy(Array sourceArray, Int32 sourceIndex, Array destinationArray, Int32 destinationIndex, Int32 length, Boolean reliable) [2020.04.19]    in MailService.Protocols.Authentication.LmVersion1Response.ValidateHash(String password, String digest, String domainName, String& failure, List`1& logLines, Boolean removeFromCache, Boolean removeFromCacheOnFailure) [2020.04.19]    in MailService.Protocols.Authentication.AuthenticateMessage.TryParse(Byte[] data, String hostname, String& failure, List`1& logLines, Boolean removeFromCache) [2020.04.19]    in MailService.Protocols.Authentication.NegotiateMessages.Parse(Byte[] data, String& response, String base64, String ip, String hostname, ProtocolTypes types, Boolean removeFromCache) [2020.04.19]    in MailService.Protocols.Authentication.AuthenticationManager.Parse(String base64, String ip, String hostname, ProtocolTypes types, Boolean removeFromCache) 11:41:40.852 [2020.04.19] [87.21.247.31] POP Only NTLM is supported - Hostname: , ProtocolType: POP, Message: [AUTH NTLM] 11:41:40.899 [2020.04.19] AUTH PLAIN Lunghezza non valida per una stringa o una matrice di caratteri Base 64.    in System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength) [2020.04.19]    in System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength) [2020.04.19]    in System.Convert.FromBase64String(String s) [2020.04.19]    in MailService.Protocols.Authentication.AuthenticationManager.Parse(String base64, String ip, String hostname, ProtocolTypes types, Boolean removeFromCache) [2020.04.19] 11:41:40.931 AUTH PLAIN Lunghezza non valida per una stringa o una matrice di caratteri Base 64. [2020.04.19]    in System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength) [2020.04.19]    in System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength) [2020.04.19]    in System.Convert.FromBase64String(String s) [2020.04.19]    in MailService.Protocols.Authentication.AuthenticationManager.Parse(String base64, String ip, String hostname, ProtocolTypes types, Boolean removeFromCache) 11:41:40.962 [2020.04.19] APOP info@proseccocroset.it 4bd339e8dbca4188bae793d39f1aa31d L'input non è una stringa Base 64 valida poiché contiene un carattere non Base 64, più di due caratteri di riempimento oppure un carattere non corretto tra i caratteri di riempimento.     in System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength) [2020.04.19]    in System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength) [2020.04.19]    in System.Convert.FromBase64String(String s) [2020.04.19]    in MailService.Protocols.Authentication.AuthenticationManager.Parse(String base64, String ip, String hostname, ProtocolTypes types, Boolean removeFromCache) [2020.04.19] 11:41:41.008 USER info@proseccocroset.it L'input non è una stringa Base 64 valida poiché contiene un carattere non Base 64, più di due caratteri di riempimento oppure un carattere non corretto tra i caratteri di riempimento. [2020.04.19]    in System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength) [2020.04.19]    in System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength) [2020.04.19]    in System.Convert.FromBase64String(String s) [2020.04.19]    in MailService.Protocols.Authentication.AuthenticationManager.Parse(String base64, String ip, String hostname, ProtocolTypes types, Boolean removeFromCache) 11:41:41.040 [2020.04.19] [87.21.247.31] POP Only NTLM is supported - Hostname: , ProtocolType: POP, Message: [QUIT]
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
Larry Duran Replied
Employee Post
Hey Gabriele, I'll take a look and let you know what I find.  
Larry Duran Software Developer SmarterTools Inc. www.smartertools.com
Sorry that it's partly in Italian...
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
Larry Duran Replied
Employee Post Marked As Answer
Ok it looks like there was a failure trying to parse the NTLM response for the POP account.  We created a build today turning off NTLM for POP and IMAP.  I would suggest upgrading to this build, should be 7415, and the problem should no longer exist.
Larry Duran Software Developer SmarterTools Inc. www.smartertools.com
Hi Larry, this issue seems to be solved in 7415
Thanks
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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