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Revamped Idea: SmarterMail Enterprise License with MAPI/EWS/EAS 5 by 5 user license for end-user customers who want an on-premise installation
Idea shared by Gabriele Maoret - SERSIS - 4/13/2020 at 2:45 AM
Declined
As we are getting closer to fully functioning support for MAPI / EWS / EAS by SmarterMail (I love your job guys! ... even if some things are still missing, such as support for clients with non-English localization or a fully functional system to migrate user data) I renew my question:

Will it be possible in the future to have the opportunity to purchase SmarterMail licenses for on-premise installations for 5-10-15-20-25-30-35-40-45-50 and so on users?

Many of our customers currently have local installations of this kind of various products (MS Exchange, Kerio Connect, MDaemon, IceWarp, etc ...) and they do not want to switch to a Cloud system because, for various reasons, they prefer to keep everything in local on their servers.

I think it would be very useful for both Partners and SmarterTools to be able to sell to these customers licenses with a personalized number of users at lower costs than the current minimum of 250 users.
Of course the MAPI / EWS and EAS support should also be scaled in the same way.

What do you think?

30 Replies

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News?
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Good idea.
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Smartermail already has a 10 user free version of enterprise which i'm happy to say 2 of my clients are using and when Outlook and Smartermail stop fighting with each other they love it.
The issue is with MS licensing for Activesync and Mapi, that's where it gets expensive when paying for a 25 user license but only having a maximum of 10 users.
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Or having to buy a 250 user license to match your smartermail license, when only 1 or 2 people will actually use it...
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@ Karl Jones: free 10 users version doesn't support EWS, MAPI, EAS, ecc... so we cannot use that too...

We need a FULL SmarterMail Enterprise license for 5-10-15-20-25-30-35-40-45-50 and so on users, that can be deployed in premise to our customers and that can support EWS, MAPI, EAS...

We can sell many license like that (maybe 20 to 30), if SmarterTools choose to support it...
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agreed . wish there was a solution . i have been getting my license for about 10 users for years by purchasing a hosting package that included the licence . but they done away with that option and now the 299$ price is just un realistic for me to pay for my family to use the service. dont want a server with missing features  
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BUMP!

Tim, can you consider this idea?
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Now that MAPI support is complete, I would like to have an answer from SmarterTools (or directly from Tim) to see if at least this proposal has been read and is being evaluated.

If accepted, it would be excellent news for us and our customers.
It would also allow us and probably other partners to sell many SmarterMail licenses to end customers, so SmarterTools itself would also gain both economically and in reputation (thanks to the number of actual installations).

I await your kind reply
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Bump!
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Bump again!

Tim, can you consider this request, please?
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If nothing else, then even just an option to purchase EAS licenses in smaller amounts would be a great start (5 and 10 would be great).

I've got 2 customers who want it, but then I need to buy a 25 user license just for them 😔
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I guess it is not really worth the effort for Smartertools to sell a license for 2 users when the 25 users licenses is $8 per user per year. Agreed, as an end user is is frustrating having to pay for licenses you are not using but such is life.
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ok Nathan Y, but this is your thought (which might also be right, albeit unsatisfactory....)

But we need an answer from Tim

What I ask for is an On-Premise licensing system for selling On-Premise installations to my customers, similar to what some other competitors do.
For example packages of 5 users at a time (or something similar)
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The EAS licenses could also be controlled by Microsoft, they may state they can only sell them in batches of 25/50 or perhaps SmarterTools gets better pricing from Microsoft when they sell them in batches of 25/50.
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I only want to know (from Smartertools or Tim) if thre's such a possibility or not.

@echoDream: other competitors are selling EAS in smaller quantity, so I think that's not the real issue... Maybe SmarterTools has an agreement with Microsoft so they cannot, but we don't know
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BUMP....
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Is there any chance that this option will be considered and evaluated by the SmarterTools staff?
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It is frustrating that so far no response has been received ...

I believe that it would also be a good profit for Smartertools, given that only in our case we have 40 customers who use Kerio Connect on premise (from a minimum of 5 users up to a maximum of 50) and that I could easily convince them to migrate to SmarterMail if there were smaller license cuts...
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No answer from Tim or ST?
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BUMP
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No news?
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Zach Sylvester Replied
Employee Post
Hey Guys,

Thank you for posting to the community. I apologize for the time that this spent without a response.  We do our pricing similar to Microsoft so I'm not sure if this would be possible. But I will go ahead and submit this as a feature request for SmarterMail and we can see if we can make this change or not. 

Best Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Thanks!

Having an answer is all I ask ...

I hope it can be done, but even if it can't, at least we will know!
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P.S.: your other competitors (...I don't think I need to list them here...) are making license cuts similar to what I asked for, so I think it's possible...

It is a matter of understanding if YOU have the will to do it (of course you have the full right to say no) and, if anything, if your agreements with Microsoft are to be reviewed to do so...
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Is there any news on that?
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I know I'm annoying but... Is there any news on this request?
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Tim Uzzanti Replied
Employee Post
SmarterTools is focused on SMB, Enterprise, Hosting, ISPs, and service providers across a number of different industries: education, finance, technology, healthcare, manufacturing, retail, etc.

In an effort to cater to all of these customers, we negotiated licensing with some of the largest companies in the world to avoid per user licensing.

Per user licensing sucks and costs explode for companies with large number of users, plus it doesn't offer any flexibility.

SmarterTools provides native MAPI and our competitors do not.

In almost all cases, SmarterMail costs 50% less than any of our competitors while we offer more or better compatibility, and functionality, in every way.

This is what we are focused on and it may not meet the needs of everyone but it meets the needs of 98% of people looking to provide the equivalent to Exchange at a fraction of the cost.

In addition, we offer FREE versions that are very functional to help the community.

We also offer leasing so customers can avoid large up front expenditures.

We do what we can to stay in business and continue to provide some of the best mail and help desk products on the market.

If we do not meet your needs, we understand and hope you find a solution that fits better.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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No problem Tim, I love SmarterMail and I really appreciate the awsome work you and your team are doing.

Current licensing of SmarterMail is more than OK for me.

I was simply asking if MAYBE there will be the chance to have a licensing thinked for On-Premise Small(er) Business Customers (<50 users, maybe starting at 5), and I have long awaited your answer.

Thanks for the answer, now I know that I can't sell it as a replacement to the smallest on-premise customers.

But I will continue to love it, use it and maybe sell even on premise if some customers ask for it.


THX!
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And this is really needed. this report used to be available in Smartermail Admin

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

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One solution is to make the lower-user-count versions available only as add-ons to licensees that already have a "full" version. Food for thought. 

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