MAPI/IMAP- In localized international Outlook (mine is Italian) some folder names aren't localized into the right language
Problem reported by Gabriele Maoret - SERSIS - 4/9/2020 at 8:18 AM
Being Fixed
Since it finally seems that we are close to a working MAPI version I am testing and in fact it seems that we are able to use ...

Here is the first problem I found:
In Outlook 2016 the names of the folders are shown in English instead of being translated into the language of the system, for me Italian.

This causes great confusion, because Outlook automatically creates some folders with names in Italian and therefore also in a new account there are double folders (one with English name and one with Italian name, such as "Inbox" and "Posta in arrivo" or "Drafts" and "Bozze") which, however, unfortunately, it is not clear what they correspond to in Webmail.

Furthermore, importing a PST file also does not work properly for this same reason.

I imagine that the problem is the same for all other languages, not only for Italian.

In practice at the moment the MAPI service seems to be usable only if you use Outlook in native English.


29 Replies

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0
Robert Emmett Replied
Employee Post
Gabriele, thank you for reporting this issue. We have been able to replicate the issue and have added this to our bugs list.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Gabriele Maoret - SERSIS Replied
THX Robert.

I hope that we can have a fully functional production release soon!

I love your work with SmarterMail!
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Gabriele Maoret - SERSIS Replied
Even EM Client with EWS support has the same issue with the localized folder name.

Please verify this too.
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Larry Duran Replied
Employee Post
Hey Gabriele, we did add this as a change item for us to complete.  This will be a bigger fundamental change but one we think it is required and an important change.  We can't complete this quite yet as we're only making performance changes in light of our release that's coming up soon.  However, this will be one of the tasks we work on following the release candidate.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Gabriele Maoret - SERSIS Replied
OK , but you know that non English people can't use MAPI (and perhaps EWS) until this is completed, so  this is a show stopping issue for many customers around the world
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Gabriele Maoret - SERSIS Replied
Same issue even in Outlook connected via IMAP: some folders are translated in Italian (INBOX --> Posta in arrivo), other folders no:

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Gabriele Maoret - SERSIS Replied
Please be aware that for non-English people (like all our customers!) this is a very big issue!
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Larry Duran Replied
Employee Post
Hey Gabriele, Tim provided some insight on the non-English folders in this thread, https://portal.smartertools.com/community/a93087/7398-and-7405-issue-importing-pst-file-with-mapi-and-outlook-2016.aspx .
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
Hi Larry, I read Tim's post and from what I understood he was referring only to the import of PST files through Outlook.

What I indicate above, on the other hand, also refers to any account (even empty like the one of the image I posted) to which you connect, even without importing PST files.

So I say that even those who have no data to import are afflicted by the same problem, and therefore at the moment ALL non-English users have this problem and it needs to be corrected as soon as possible, independently of the PST files.
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Gabriele Maoret - SERSIS Replied
I don't know if this issue involves also EAS... Can someone test it?
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Robert Emmett Replied
Employee Post
Gabriele, if you configure Outlook to use EAS and then attempt to import a PST you will be given the following error message.  In order to import a PST into Outlook, you need to have MAPI/EWS functionality enabled.

Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
Hi Mark, this is not a post regarding PST import!
I don't want to import PST file in this post.
For issue with PST files there's another post.


This post is for that:

The issue of non-localized folder names is present even in empty new accounts.

You simply create a new account and connect to it with Italian version of Outllook or EM Client (via MAPI, IMAP or EWS):  non-localized folder names are there mixed with others that are localized.

I haven't tried EAS.


In exchange Server I never had this issue AND I am never been requested to change Exchange user language (I use OVH Cloud Exchange).
It automatically use the correct language seamlesly, even if you you have 3 different PC with 3 different language Outlooks connected to the same account (tested with in MAPI connected to OVH Cloud Exchange, never tried IMAP or EWS or EAS)


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Gabriele Maoret - SERSIS Replied
UPDATE: with latest EM Client 8 and latest SM 7417 the localization of folder names seems to be correct both in IMAP and in EWS



 Unfortunately, the issue remain in Outlook (2016) both in IMAP and MAPI:

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Gabriele Maoret - SERSIS Replied
News?
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Gabriele Maoret - SERSIS Replied
Any news on that?

We cannot make our clients use SmarterMail MAPI because of this issue!!!
1
Gabriele Maoret - SERSIS Replied
Any news?
2
Francis Wurtz Replied
Have the same problem with French version of Outlook. Main folders (Inbox, Drafts, sent items..) are listed in english instead of French.

SM Team : any clue / solution for us?
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Gabriele Maoret - SERSIS Replied
In april Tim wrote that this problem would be resolved about a month after the release of the final version of MAPI / EWS.

We are now about a month after the release and I would like to have news if we are close to the solution.
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Gabriele Maoret - SERSIS Replied
News

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Gabriele Maoret - SERSIS Replied
?
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Sébastien Riccio Replied
You should maybe open a ticket about it. It seems that ST aren't looking that much at the community recently.
Sébastien Riccio
System & Network Admin

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Stefano Replied
Hey SM team, nothing new about it? 😉
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Gabriele Maoret - SERSIS Replied
I'm waiting for that...

Untill it's OK, I can't use MAPI.....
1
Gabriele Maoret - SERSIS Replied
Is there a roadmap to solve this issue?
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Gabriele Maoret - SERSIS Replied
Any news?
3
Derek Curtis Replied
Employee Post
We are planning on working on this for the next release. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
1
Gabriele Maoret - SERSIS Replied
Good news!!!

Thanks Derek!
0
Francis Wurtz Replied
Thank You Derek, Good news, because we can't deploy MAPI until implemented. (French language)
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Stefano Replied
@Derek Curtis when will the new release come out?

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