Hello Gabriele, we'll take a look at this issue.  Thanks for reporting it.

Just to add to this post, in case others encounter something similar, what you reported is normal behavior for Outlook.  It will import the entire pst file so Outlook has all of the data.  After that's complete Outlook will push the data down to SmarterMail.  So if there is something that stops the data from getting into SmarterMail, like the exception you reported, then Outlook stops sending the data to webmail.  Once we fix the exception then the import should start working agian.

THX Larry.

Do you need more LOGS?

If you want to provide me with the entire MAPI log I'll take it.  Just let me know which account got the error.

I have only one account in MAPI activated yesterday (test@smartermail.sersis.com).

Ho can I send you the zipped LOG?

You can direct message me the logs here in the community.  If you're able to provide the pst file it will help us debug the issue even more.

The PST file is approximately 13GB in size ... If you have something to upload it, then I can give it to you ...

Here's the log files: MAPI Logs.zip

Thanks for the logs.  I'm going to create a ticket for this issue and then we can give you FTP access to upload the pst file.  In the meantime we'll take a look at the MAPI logs.

Update to 7405: same issue, Outlook can't sync imported PST to SmarterMail (same errors in MAPI log).

I already tried to delete the Outlook profile and redo all the procedure.

No changes at all with the new release.

We're also having the same issue with 7405.  Any help would be appreciated.

currently it seems there is no working method of transferring a user's complete data (mail + contacts + notes + calendar + activities) from an Exchange server (or similar, eg: Kerio Connect) to SmarterMail, since neither importing PST from Outlook nor Mailbox Migration work

Hey Gabriele, I created a ticket for this issue.  I'll get you FTP instructions on where you can upload the pst file.  Thanks.

OK Larry, I'm waiting for the FTP access to upload you the PST file.

I just sent you the info through the ticket.  Check that email you have on file and you should see the FTP credentials.

OK, received.

Tomorrow I will upload it

****** Please be aware that the PST file contains data that must not be shared!!!!

Larry,  I have a laptop set up right now with an example of this problem.  I would be happy to provide you with remote access.

Hey Gabriele, once the pst is uploaded we'll get started with toubleshooting the import errors and let you know what we find.  Also, we understand customer information is very sensitive and important so we do not share any data with any external entities.

Hey Antony, can you create a new community post and I can start an outbound ticket with you as well.  If you can provide us with the pst file or remote access then we can also try troubleshooting the issue further.

Thanks Larry!

The upload is already started, I think it needs 2 to 3 hours to finish

New thread created as requested: https://portal.smartertools.com/community/a93102/vers-7405-problem-with-pst-to-mapi-import.aspx

File uploaded!

I'm downloading the file now.  I'll test importing it once it's complete.

Gabriele,

A few weeks after the production release of SmarterMail, we will be releasing the ability for International folders to be uploaded via PST's.  Just like in Exchange, a user will need to go into SmarterMail and set the desired language before the PST is uploaded.  If they don't, duplicate folders will be created just as it does with Exchange.

Exchange and SmarterMail will work almost exactly the same with regards to Internationalization with this upcoming release and we will also be including International Domain support.

Hi Tim, thanks for the answer.

Hey Gabriele, we were able to fix all of the exceptions from your PST file, so again thanks for providing that data.  It's been a big help for us solving some issues.  You should be able to update to the latest SmarterMail release and try the imports again and see how things work for you.

If you see any additional issues with the import please let us know by replying to the ticket I have open with you.

This issue is not resolved even in 7419.

This is the log of importing the same PST: