Creating SubFolders In Thunderbird
Problem reported by Scott Forsythe - 4/7/2020 at 8:21 AM
Resolved
Possible problem. Running SM Build 7398.

When you create a subfolder in Thunderbird it is not viewable. Reproduced on two different devices.

1. Create a folder in Thunderbird, ex. Ohio.
2. Then create another folder under Ohio, ex. Columbus.
3. The Columbus folder is not viewable.

The Columbus folder is viewable from webmail. Also, if you refresh / subscribe in ThunderBird the Columbus folder is then viewable. I could not reproduce this behavior in SM 15.x. Subfolders are immediately viewable in 15.x. 

4 Replies

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0
Josh Pickering Replied
Employee Post
Hello,
Sorry for the delay in response to this. We have been able to reproduce the issue internally and have added this to our list of bugs to fix. Thank you!
Josh Pickering
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Josh Pickering Replied
Employee Post
Hello,

We were able to find the issue and we think we found a solution. This should be out in the next public BETA release.
Josh Pickering
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Scott Forsythe Replied
Hi Josh,
I installed Build 7405 and it fixed the ThunderBird problem. Thanks!
0
Josh Pickering Replied
Employee Post
Great to hear! Thank you for the update. Have a wonderful day.
Josh Pickering
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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