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SmarterMail BETA Build 7398 Lost All Contacts on iPhone
Problem reported by J Lee - 4/5/2020 at 10:09 AM
Resolved
Hi 

After upgrading to 7398 and testing mapi on my domain. I have lost all contacts on iPhone and iPhone will not sync contacts on the server.

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

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Gabriele Maoret - SERSIS Replied
4/6/2020 at 1:36 AM
Have you tried to delete and recreate the account on the iPhone?
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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J Lee Replied
4/6/2020 at 6:48 AM
The solution is to delete the accounts under Connectivity in Account Setting, then delete and re-enter the account on iPhone. But there appears to be a bug if you have more than one EAS account on an iOS mobile device. If you have more than one EAS account, only one set of contacts appears on the iPhone. The other set will not display.
J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273
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