Windows appear off the screen
Question asked by John Marx - 3/25/2020 at 7:50 AM
Unanswered
I have repositioned the windows and closed with Shift-and-Close which is normally the fix in Windows but it's not working. My windows open like the screen shot. I have to press Alt+Space and then X to maximize. Then I can start my email. Does anyone know a fix for this one?

1 Reply

Reply to Thread
0
Kyle Kerst Replied
Employee Post
Hello John, this sounds like it might be a scaling issue. Can I have you adjust your Windows Display Settings down to 100% scaling, then retest to see if this behavior persists? If it does, try logging in from another browser to see if the issue persists there as well. If you can send over your browser type and version information I can get some testing done on this as well. Thanks in advance John. Have a good one!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Reply to Thread