[Beta] iOS Spike Mail not authenticating over EAS

Problem reported by echoDreamz - 3/12/2020 at 5:51 PM

Resolved

We have a user stating that their spike mail client is saying invalid username/password for EAS, even though the credentials are correct. I reproduced their issue on my iOS device as well. Either "Login failed" or says "Invalid username/ password".

Never heard of this client, but figured I'd report this bug as the user seems very serious about using it.

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echoDreamz Replied

3/12/2020 at 7:08 PM

[2020.03.12] 18:54:55.232 [35.172.138.139] ActiveSync Attempting to login user: REMOVED
[2020.03.12] 18:54:55.232 [35.172.138.139] ActiveSync Login successful: With user REMOVED

Show's the EAS login is completing, but nothing after that.

Employee Replied

3/18/2020 at 7:31 AM

Employee Post

Chris, we are seeing similar behavior. I have opened a ticket with the Spike Email app team and will post here anything I receive from them.

Employee Replied

3/19/2020 at 3:03 PM

Employee Post

I have received word from the Spike team that they are investigating this issue. I will continue to keep you updated.

Employee Replied

4/22/2020 at 5:41 PM

Employee Post

I have spoken with one of the developers on the Spike team. They are currently in the process of going strictly EWS and removing the ActiveSync component. When they have finished this transition, it should work and will be retested.

Gabriele Maoret - SERSIS Replied

7/3/2020 at 6:58 AM

No news on this issue?

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Employee Replied

7/4/2020 at 1:38 PM

Employee Post

As before, we have an open ticket with them. They are transitioning their product from ActiveSync to purely EWS. Once they have this completed, we can retest. At this point, we're waiting on them to implement their changes.

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