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[Beta] iOS Spike Mail not authenticating over EAS
Problem reported by echoDreamz - 3/12/2020 at 5:51 PM
Known
We have a user stating that their spike mail client is saying invalid username/password for EAS, even though the credentials are correct. I reproduced their issue on my iOS device as well. Either "Login failed" or says "Invalid username/ password".

Never heard of this client, but figured I'd report this bug as the user seems very serious about using it.

6 Replies

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0
echoDreamz Replied
[2020.03.12] 18:54:55.232 [35.172.138.139] ActiveSync Attempting to login user: REMOVED
[2020.03.12] 18:54:55.232 [35.172.138.139] ActiveSync Login successful: With user REMOVED
Show's the EAS login is completing, but nothing after that.
1
Robert Emmett Replied
Employee Post
Chris, we are seeing similar behavior.  I have opened a ticket with the Spike Email app team and will post here anything I receive from them.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Robert Emmett Replied
Employee Post
I have received word from the Spike team that they are investigating this issue.  I will continue to keep you updated.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Robert Emmett Replied
Employee Post
I have spoken with one of the developers on the Spike team. They are currently in the process of going strictly EWS and removing the ActiveSync component.  When they have finished this transition, it should work and will be retested.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Gabriele Maoret - SERSIS Replied
No news on this issue?
1
Robert Emmett Replied
Employee Post
As before, we have an open ticket with them. They are transitioning their product from ActiveSync to purely EWS. Once they have this completed, we can retest. At this point, we're waiting on them to implement their changes.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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