Restore data before Update
Problem reported by Martin Schaible - 2/19/2020 at 4:50 PM

A person deleted the content of his inbox a month ago. In meantime we migrated the server from version 15.x to 17.x. Usualy i restore the *.grp-files, delete the file "mailbox.cfg", restart the service and everybody will be happy.

Is this still the right way? It looks like, that the grp-files are stil the same as before the update was done. So it looks good to me ;-)


3 Replies

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echoDreamz Replied
None of the grp files were touched as far as I know. Only the old xml files were converted over to json, so the GRP files should be fine to restore.
Martin Schaible Replied
I can confirm, that a restore of older GRP files works as we know from earlier versions.

Kyle Kerst Replied
Employee Post
Correct! Stop the SmarterMail service, drop in your GRP files, delete the Mailbox.cfg file, then start the service back up and reindex the user for good measure. 
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

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