451 Requested action aborted: error in processing

Problem reported by ram - 2/6/2020 at 8:50 AM

Submitted

I cannot receive messages to my email account and get this text from "View Logs":

[2020.02.06] 05:53:06.648 [139.138.37.48][60252834] rsp: 451 Requested action aborted: error in processing [2020.02.06] 05:53:06.648 [139.138.37.48][60252834] Exception: code is invalid. code:0 format:positive fixint [2020.02.06] at MessagePack.Decoders.InvalidArrayHeader.Read(Byte[] bytes, Int32 offset, Int32& readSize) at MessagePack.Formatters.SmarterMail_Common_Files_SystemFiles_SystemGreylistFileFormatter1.Deserialize(Byte[] , Int32 , IFormatterResolver , Int32& ) at MessagePack.LZ4MessagePackSerializer.DeserializeCore[T](ArraySegment`1 bytes, IFormatterResolver resolver) at MessagePack.LZ4MessagePackSerializer.Deserialize[T](Byte[] bytes, IFormatterResolver resolver) at SmarterMail.Common.Files.SystemFiles.SystemGreylistFile.Read(String path) at MailService.Repositories.SystemRepository.GreylistLoadFile() at MailService.Repositories.SystemRepository.GreylistIsBlocked(String sendersIP, String returnPath, String recipientAddress, TimeSpan& timeLeft) at MailService.TcpServerLib.SMTP.SMTPSession.PerformGreylistingCheck(String recipientsEmail) at MailService.TcpServerLib.SMTP.SMTPSession.RCPT(String argsText) at MailService.TcpServerLib.SMTP.SMTPSession.ProcessAsyncCommand(String smtpCommandText)05:53:06.757 [139.138.37.48][60252834] cmd: RSET

What is wrong?

14 Replies

Reply to Thread

ram Replied

2/6/2020 at 9:39 AM

I have disabled greylisting from settings > antispam > greylisting options and I receive message successfully.

What is wrong in greylisting?

ram Replied

2/8/2020 at 6:03 PM

any news?

echoDreamz Replied

2/8/2020 at 7:18 PM

It's the weekend, you arent going to get a response on a non-business day.

echoDreamz Replied

2/8/2020 at 7:20 PM

You may also want to include what version you are running.

ram Replied

2/9/2020 at 12:14 AM

SmarterMail Enterprise
Build 7242 (Oct 30, 2019)

ram Replied

2/10/2020 at 9:17 AM

SmarterMail Enterprise
Build 7242 (Oct 30, 2019)

ram Replied

2/11/2020 at 9:30 AM

Any news?

ram Replied

2/13/2020 at 4:11 PM

Anybody can help me?

echoDreamz Replied

2/13/2020 at 4:34 PM

Have you tried stopping SM, deleting the greylist data file and then restarting SM?

ram Replied

2/13/2020 at 5:29 PM

What is the location for greylist data file?

echoDreamz Replied

2/13/2020 at 7:03 PM

C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Settings

For SM17 anyways.

ram Replied

2/13/2020 at 10:16 PM

I have followed your steps and the same issue.

Your steps does not resolved the issue.

Any idea?

echoDreamz Replied

2/13/2020 at 10:50 PM

No clue, sorry.

echoDreamz Replied

2/13/2020 at 10:50 PM

You may want to open a support ticket with ST.

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