451 Requested action aborted: error in processing
Problem reported by ram - 2/6/2020 at 8:50 AM
Submitted
I cannot receive messages to my email account and get this text from "View Logs":

[2020.02.06] 05:53:06.648 [139.138.37.48][60252834] rsp: 451 Requested action aborted: error in processing [2020.02.06] 05:53:06.648 [139.138.37.48][60252834] Exception: code is invalid. code:0 format:positive fixint [2020.02.06]    at MessagePack.Decoders.InvalidArrayHeader.Read(Byte[] bytes, Int32 offset, Int32& readSize)   at MessagePack.Formatters.SmarterMail_Common_Files_SystemFiles_SystemGreylistFileFormatter1.Deserialize(Byte[] , Int32 , IFormatterResolver , Int32& )   at MessagePack.LZ4MessagePackSerializer.DeserializeCore[T](ArraySegment`1 bytes, IFormatterResolver resolver)   at MessagePack.LZ4MessagePackSerializer.Deserialize[T](Byte[] bytes, IFormatterResolver resolver)   at SmarterMail.Common.Files.SystemFiles.SystemGreylistFile.Read(String path)   at MailService.Repositories.SystemRepository.GreylistLoadFile()   at MailService.Repositories.SystemRepository.GreylistIsBlocked(String sendersIP, String returnPath, String recipientAddress, TimeSpan& timeLeft)   at MailService.TcpServerLib.SMTP.SMTPSession.PerformGreylistingCheck(String recipientsEmail)   at MailService.TcpServerLib.SMTP.SMTPSession.RCPT(String argsText)   at MailService.TcpServerLib.SMTP.SMTPSession.ProcessAsyncCommand(String smtpCommandText)05:53:06.757 [139.138.37.48][60252834] cmd: RSET

What is wrong?

14 Replies

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0
ram Replied
I have disabled greylisting from settings > antispam > greylisting options and I receive message successfully.

What is wrong in greylisting?
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ram Replied
any news?
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echoDreamz Replied
It's the weekend, you arent going to get a response on a non-business day.
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echoDreamz Replied
You may also want to include what version you are running.
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ram Replied
                       SmarterMail Enterprise
Build 7242 (Oct 30, 2019)


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ram Replied
SmarterMail Enterprise
Build 7242 (Oct 30, 2019)
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ram Replied
Any news?
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ram Replied
Anybody can help me?
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echoDreamz Replied
Have you tried stopping SM, deleting the greylist data file and then restarting SM?
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ram Replied
What is the location for greylist data file?
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echoDreamz Replied
C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Settings
For SM17 anyways.
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ram Replied
I have followed your steps and the same issue. 

Your steps does not resolved the issue.

Any idea?
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echoDreamz Replied
No clue, sorry.
0
echoDreamz Replied
You may want to open a support ticket with ST.

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