Notes on Domains and Accounts
Idea shared by Scarab - 1/24/2020 at 11:29 AM
It just occurred to me that there is no place in SmarterMail to notate changes to a Domain or an Account. When you have multiple staff administering or providing technical support for a SM server or domain or end-users it makes it far too easy to step on each other's toes and undo modifications that were made for a specific reason by another.

Would it be possible to have a Notes or Memo field on the Domain Configuration and Account Configuration screens in SmarterMail? It would be nice to be able to add a brief notation such as "Disabled on 1/24/2020 due to account > 90 days past-due" or "Customer pays for 2x storage space" or "Uses Barracuda Security Gateway, leave on "EXTERNAL, USE MX GATEWAY"". I'm fine with short text (max 255 characters), but I wouldn't be amiss to a long text field either.

Of course, it would be important that these only be visible by Administrators. So, a toggle for "Hide from User" or "Hide from Domain Admins" would be also requisite.

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good idea!
Gabriele Maoret - SERSIS - Head of SysAdmins
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
We use WHMCS for this, however, I can see how this would be useful to those who do not have a billing system or would rather have notes directly in SM.
excellent idea

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