Undelete Function
Idea shared by Jay Borromei - 1/15/2020 at 2:02 PM
Completed
I tried to find a way to undelete a ticket but no luck. Search the Help and community but nothing.

I went to the database and found the ticket. There is a column called IsDeleted that had a 1, change to 0 and bam that ticket was back.

Not sure of this is supported but it worked. You guys may want to consider adding something that allows this from the GUI. I have delete tickets tuned off for users but we have routines that delete tickets and just needed one back.

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1
Kyle Kerst Replied
Employee Post
Jay, to undelete a ticket you can perform an Advanced Search and configure it to find deleted items as well. Once you've located your deleted ticket, select it and you should see an Undelete button in the ticket interface. 
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Thanks Kyle!

please add to the help documentation as discussed. 
3
Emily Ward Replied
Employee Post
Hi Jay,

I've put in a request with our communications team to add something to the help about undeleting tickets.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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