[BETA 7314] Headers corrupted when forwarding from webmail
Problem reported by Alex Clarke - 1/13/2020 at 7:35 AM
Known
When forwarding an email from the webmail, it appears the headers are corrupted.

This results in my email client (Outlook on O365) from being unable to display the senders username.

Outlook is connecting to the server via IMAP.

The first line of the header reads:

From: "Alex Clarke"

5 Replies

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0
Alex Clarke Replied
This is also happening for replies I receive that are sent via webmail.
0
Josh Pickering Replied
Employee Post
Thank you for reporting this, it has been added to our bugs list.
Josh Pickering
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
echoDreamz Replied
I wonder if this is part of the issue a client of ours is seeing with "Failed to update headers" responses in Outlook.
0
Robert Emmett Replied
Employee Post
Alex, are you still receiving messages where the UTF8 identifier characters are showing in the headers for forwarded messages?  I'm no longer able to replicate the issue against the latest public release and believe it was fixed by a previous fix. If this is still happening, please send me a personal message.

Chris, are you still getting the "Failed to update headers" in the IMAP response between SM and Outlook?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
echoDreamz Replied
I've requested more information from the client Robert. Josh I believe has the screenshots etc. in his DMs from me.

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