Map beta, Outlook for macOS crashing immediately on new IMAP account

Problem reported by echoDreamz - 1/2/2020 at 9:46 PM

Resolved

We are now getting reports and calls for macOS customers saying that their Outlook installs are crashing, removing the accounts and adding it back is resulting in Outlook immediately crashing when adding IMAP accounts.

This is happening in 2016 and 2019 editions.

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Nathan Replied

1/3/2020 at 6:49 AM

In the MAPI beta or a stable release?

Larry Duran Replied

1/3/2020 at 9:18 AM

Employee Post

Hey Chris, we're able to replicate it as well and we're looking into it now.

Larry Duran Software Developer SmarterTools Inc. www.smartertools.com

echoDreamz Replied

1/3/2020 at 10:36 AM

Apologies Nathan, should have prefixed the title. This is the new map beta.

Larry Duran Replied

1/9/2020 at 9:22 AM

Employee Post

Update: This issue will be resolved in the next beta build.

Larry Duran Software Developer SmarterTools Inc. www.smartertools.com

Gabriele Maoret - SERSIS Replied

1/9/2020 at 10:11 AM

Larry Duran wrote:

<<<Update: This issue will be resolved in the next beta build.>>>

There's an ETA?

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Larry Duran Replied

1/9/2020 at 10:34 AM

Employee Post

Last I heard, we might release a build tomorrow with this fix included.

Larry Duran Software Developer SmarterTools Inc. www.smartertools.com

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